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作者：Hitt, LM; Wu, DJ; Zhou, XG
作者单位：University of Pennsylvania; Drexel University
摘要：Enterprise Resource Planning (ERP) software systems integrate key business and management processes within and beyond a firm's boundary. Although the business value of ERP implementations has been extensively debated in trade periodicals in the form of qualitative discussion or detailed case studies, there is little large-sample statistical evidence on whether the benefits of ERP implementation exceed the costs and risks. With multiyear multi-firm ERP implementation and financial data, we find...
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作者：Hui, KL; Tam, KY
作者单位：National University of Singapore
摘要：Digital products are now widely traded over the Internet. Many researchers have started to investigate the optimal competitive strategies and market environments for such products. This paper studies the competitive decisions made about software, a major class of digital products that can be easily sold through computer networks. Instead of focusing on traditional competitive dimensions, such as price or quantity, we study the number of functions that should be incorporated into the software. ...
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作者：Robey, D; Ross, JW; Boudreau, MC
作者单位：University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; Massachusetts Institute of Technology (MIT); University System of Georgia; University of Georgia
摘要：This paper reports on a comparative case study of 13 industrial firms that implemented an enterprise resource planning (ERP) system. It compares firms based on their dialectic learning process. All firms had to overcome knowledge barriers of two types: those associated with the configuration of the ERP package, and those associated with the assimilation of new work processes. We found that both strong core teams and carefully managed consulting relationships addressed configuration knowledge b...
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作者：Anandarajan, M
作者单位：Drexel University
摘要：Employees' nonwork-related Web surfing behavior results in millions of dollars of expenditure for organizations. This paper proposes the use of a behavior-based artificial intelligence system to profile employee Web usage behavior. Two artificial neural networks (ANN) incorporating genetic algorithm techniques were developed for this purpose. The system was validated with two different data sets. The classification performance of the neural network models was compared to that of a statistical ...
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作者：Ragowsky, A; Somers, TM
作者单位：Wayne State University; Wayne State University; Wayne State University
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作者：Gefen, D; Ridings, CM
作者单位：Drexel University; Lehigh University
摘要：Customer Relationship Management (CRM) systems require extensive configuration during which users come into extensive contact with the technical implementation team. Previous research examining other Enterprise Resource Planning (ERP) modules has shown that user perception of the responsiveness of such teams, as an indicator of a possible social exchange, is significantly associated with an increased favorable assessment of the new system and ultimately its adoption, the reason being that perc...
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作者：Lim, KH; Benbasat, I
作者单位：City University of Hong Kong; University of British Columbia
摘要：Text is the predominant form of organizational information. Comprehending text-based information requires intensive cognitive processing effort on the part of readers. Drawing on multimedia literature, this study identified a characteristic of multimedia presentations, namely complementary cues, which have the potential to improve the comprehensibility of organizational information. A set of hypotheses about the benefits of multimedia over text-based presentations was generated based on the th...
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作者：Bhattacherjee, A
作者单位：State University System of Florida; University of South Florida
摘要：The importance of trust as a key facilitator of electronic commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been beset by conflicting conceptualizations of the trust construct, inadequate attention to its underlying dimensions, causes, and effects, and lack of a validated trust scale. This paper addresses these limitations in part by theoretically conceptualizing and empirically validating a scale to measure indivi...
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作者：Aladwani, AM
作者单位：Kuwait University
摘要：This study makes an initial attempt to validate an integrated, theoretically driven performance model of information systems (IS) projects. IS project performance is defined in terms of task, psychological, and organizational outcomes. We draw upon different theoretical perspectives including IS, organizational teams, and project management to link six categories of variables to IS project performance: technology characteristics, project characteristics, task characteristics, people characteri...
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作者：Swaab, RI; Postmes, T; Neijens, P; Kiers, MH; Dumay, ACM
作者单位：University of Amsterdam; University of Exeter; University of Amsterdam
摘要：The study examines a method for supporting multiparty negotiations by means of a Negotiation Support System (NSS). More specifically, this study investigated the effect of visualization support on the development of shared mental models among negotiators who resolved a spatial planning dispute. The objective of this study is to determine how to support the development of shared mental models in order to stimulate more productive negotiations. A further goal is to provide guidelines for the des...
