-
作者：Gray, PH; Durcikova, A
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; University of Arizona
摘要：Knowledge repositories are commonly used by technical Support analysts in call center environments as a way of capturing and reusing solutions to common problems, and are generally expected to improve service quality, reduce costs, and enhance analyst learning. This study investigates why technical support analysts seek out and access knowledge from these repositories, as opposed to more traditional sources of such knowledge-col leagues and manuals. Focusing on the demand for-rather than suppl...
-
作者：Chilton, MA; Hardgrave, BC; Armstrong, DJ
作者单位：Kansas State University; University of Arkansas System; University of Arkansas Fayetteville
摘要：Software developers face a constant barrage of innovations designed to improve the development environment. Yet stress/strain among software developers has been steadily increasing and is at an all-time high, while their productivity is often questioned. Why, if these innovations are meant to improve the environment, are developers more stressed and less productive than they should be? Using a combination of cognitive style and person-environment fit theories as the theoretical lens, this stud...
-
作者：Bendahan, S; Camponovo, G; Monzani, JS; Pigneur, Y
作者单位：University of Lausanne; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne
摘要：In large-scale negotiation problems and in assessments of complex and uncertain environments, it is vital to analyze the different stakeholders involved and to evaluate their positions in the negotiations. This paper extends a model, which merges previous multi-issue and actor-focused methods, based on power relationships between stakeholders and their ability to bargain in order to increase their utility. The model has already used for assessing a public WLAN landscape. The paper emphasizes t...
-
作者：Bhatt, GD; Grover, V
作者单位：Morgan State University; Clemson University
摘要：During the past two decades, both business managers and academic researchers have shown considerable interest in understanding how information technologies (IT) help to create competitive advantage for a firm. While recently the idea of competitive differentiation through IT has been challenged, this study contrasts the traditional thinking about competitive advantage with the resource-based view. Specifically, it is argued that by demarcating specific types of capabilities, we can contribute ...
-
作者：Zhang, P; Nah, FFH; Benbasat, I
作者单位：Syracuse University; University of Nebraska System; University of Nebraska Lincoln; University of British Columbia
-
作者：Chang, JCJ; King, WR
作者单位：Nevada System of Higher Education (NSHE); University of Nevada Las Vegas; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：This study develops an instrument that may be used as an information systems (IS) functional scorecard (ISFS). It is based on a theoretical input-output model of the IS function's role in supporting business process effectiveness and organizational performance. The research model consists of three system output dimensions-systems performance, information effectiveness, and service performance. The updated paradigm for instrument development was followed to develop and validate the ISFS instrum...
-
作者：Gallivan, MJ; Spitler, VK; Koufaris, M
作者单位：University System of Georgia; Georgia State University; State University System of Florida; University of North Florida; City University of New York (CUNY) System; Baruch College (CUNY)
摘要：This paper develops a conceptual framework to explain employees' technology usage within organizations. Much of the prior information systems literature has assumed an underlying relationship between facilitating conditions for information technology (IT) adoption (e.g., user training, technical support, resource availability) and employees' technology use. Although these facilitating conditions are important, they do not provide a complete explanation of employees' IT usage. The reality of wo...
-
作者：Hall, JA; Liedtka, SL
作者单位：Lehigh University
摘要：The inherent riskiness of large-scale information technology (IT) outsourcing led us to investigate what motivates large-scale IT outsourcing decisions. We employed fixed-effects logistical regressions to examine publicly available data for 51 firms that announced their decisions to outsource all or a large portion of their IT function during the 1993-2001 period. Results suggest that incentives created by CEO stock options and overall compensation mix significantly influence decisions to outs...
-
作者：Xia, WD; Lee, GH
作者单位：University of Minnesota System; University of Minnesota Twin Cities
摘要：This paper conceptualizes and develops valid measurements of the key dimensions of information systems development project (ISDP) complexity. A conceptual framework is proposed to define four components of ISDP complexity: structural organizational complexity, structural IT complexity, dynamic organizational complexity, and dynamic IT complexity. Measures of ISDP complexity are generated based on literature review, field interviews, and focus group discussions. The measures are then refined th...
-
作者：Fan, WG; Gordon, MD; Pathak, P
作者单位：Virginia Polytechnic Institute & State University; University of Michigan System; University of Michigan; State University System of Florida; University of Florida
摘要：Web search engines have become an integral part of the daily life of a knowledge worker, who depends on these search engines to retrieve relevant information from the Web or from the company's vast document databases. Current search engines are very fast in terms of their response time to a user query. But their usefulness to the user in terms of retrieval performance leaves a lot to be desired. Typically, the user has to sift through a lot of nonrelevant documents to get only a few relevant o...
