作者：Kolfschoten, Gwendolyn L.; Niederman, Fred; Briggs, Robert O.; De Vreede, Gert-Jan
作者单位：Delft University of Technology; Saint Louis University; California State University System; San Diego State University; University of Arizona; University of Nebraska System
摘要：Research shows that under certain conditions, groups using collaboration technologies such as group support systems (GSS) can gain substantial improvements in the effectiveness and efficiency of their work processes. GSS, however, have been slow to develop self-sustaining communities of users in the workplace. Organizations that use collaboration technology may require two kinds of support: process support and technology support. Both types of support involve (1) design tasks (e.g., designing ...
