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作者：Winkler, Till J.; Wulf, Jochen
作者单位：Copenhagen Business School; Capgemini; University of St Gallen; University of St Gallen
摘要：Information technology service management (ITSM) has become the prevalent management approach to the provision of IT services worldwide. Researchers and practitioners, however, still lack an understanding regarding through which mechanisms and in which strategic contexts an ITSM capability contributes most to information systems (IS) effectiveness. Grounded in a service-dominant logic, we hypothesize that ITSM capability contributes to IS effectiveness through sustaining the alignment of the I...
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作者：Li, Gen; Wang, Jing
作者单位：Hong Kong University of Science & Technology
摘要：Reward-based crowdfunding has been increasingly used by entrepreneurs and small businesses to raise capital for their creative projects. To keep the money raised, most platforms require that the total amount of pledged money must exceed a pre-specified funding goal. In this study, we aim to gain a better understanding of backer motivations by empirically investigating their pledging and sharing patterns at different stages of achieving the funding threshold. By analyzing a unique dataset that ...
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作者：Dunn, Brian Kimball; Ramasubbu, Narayan; Galletta, F. Dennis; Lowry, Paul Benjamin
作者单位：Utah System of Higher Education; Utah State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Virginia Polytechnic Institute & State University
摘要：During an online session, a user may visit a number of websites, often following hyperlinks from one website to the next or using a search results page to find and visit pages of interest. In doing so, the user can lose track of which sites were visited and which were helpful in meeting the objective. Thus, sites that may have provided value to the user may not receive expected positive effects such as loyalty and intention to return. It is thus crucial to understand if and how an individual w...
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作者：Ferreira, Pedro; Telang, Rahul; De Matos, Miguel Godinho
作者单位：Carnegie Mellon University; Carnegie Mellon University; Universidade Catolica Portuguesa
摘要：We study how consumers decide which tariff plan to choose and whether to churn when their friends churn in the mobile industry. We develop a theoretical model showing conditions under which users remain with their carrier and conditions under which they churn when their friends do. We then use a large and rich anonymized longitudinal panel of call detailed records to characterize the consumers' path to death with unprecedented level of detail. We explore the structure of the network inferred f...
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作者：Velichety, Srikar; Ram, Sudha; Bockstedt, Jesse
作者单位：University of Memphis; University of Arizona; Emory University
摘要：We develop a method to assess the quality of peer-produced content in knowledge repositories using their development and coordination histories. We also develop a process to identify relevant features for quality assessment models and algorithms for processing datasets in large-scale knowledge repositories. Models using these features, on English language Wikipedia articles, outperform existing methods for quality assessment. We achieve an overall accuracy of 81 percent which is a 7 percent im...
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作者：Chen, Hailiang; Hu, Yu Jeffrey; Huang, Shan
作者单位：University of Hong Kong; University System of Georgia; Georgia Institute of Technology; University System of Georgia; Georgia Institute of Technology; University System of Georgia; Georgia Institute of Technology; Massachusetts Institute of Technology (MIT); University of Washington; University of Washington Seattle
摘要：Not only is social media a new channel to obtain financial market information, it has also become a venue for investors to share and exchange investment ideas. We examine the performance consequences of providing monetary incentive to both existing and new amateur analysts on social media and its implications for online investor communities. We find that monetary incentive is effective in increasing the amount of content output and generating more interest from the community, but it leads to n...
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作者：Phang, Chee Wei; Luo, Xueming; Fang, Zheng
作者单位：University of Nottingham Ningbo China; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Sichuan University
摘要：Mobile technologies, with their seamless integration into people's everyday life, are said to enable perpetual contact with the users always accompanied by their mobile devices. This creates unprecedented opportunity to better understand the relationship between time and information technologies (ITs), in particular, how time of day may influence users' IT behavior. With this understanding, companies may also be able to promote IT products by highlighting their value that appeals to users in a...
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作者：Chan, Tommy K. H.; Cheung, Christy M. K.; Wong, Randy Y. M.
作者单位：Northumbria University; Hong Kong Baptist University; Hong Kong Baptist University
摘要：Cyberbullying on social networking sites (SNS bullying) is an emerging societal challenge related to the deviant use of technologies. To address the research gaps identified in the literature, we draw on crime opportunity theory and the affordance perspective to propose a meta-framework that guides our investigation into SNS bullying. The meta-framework explains how SNS affordances give rise to the evaluation of favorable SNS environmental conditions for SNS bullying, which, in turn, promote S...
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作者：Jha, Ashish Kumar; Shah, Snehal
作者单位：Universite de Rennes; S. P. Jain Institute of Management & Research (SPJIMR); S. P. Jain Institute of Management & Research (SPJIMR); S. P. Jain Institute of Management & Research (SPJIMR)
摘要：Given the importance of online reviews, as evidenced by extant research, we studied an understudied area of the impact of past reviews on sentiments of future reviews. Past studies in the emergent area of incidence of reviews have investigated the generation of ratings but there seems to be a lacuna in the second dimension of the reviews (i.e., the textual sentiments). Through a controlled experiment (N = 232), we analyzed the impact of past reviews on reviewers' subsequent texts by using the ...
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作者：Yuan, Lingyao (Ivy); Dennis, Alan R.
作者单位：Iowa State University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：Anthropomorphism is the attribution of human characteristics to a non-human object. Past research shows that anthropomorphism changes how we perceive objects (e.g., believing them to be more attractive). Does this mean we would be willing to pay more for them? We examined whether displaying a product in an anthropomorphized form influenced how much a consumer was willing to pay. We examined two design aspects, visual (i.e., a face) and auditory (e.g., a voice), in the context of an online auct...
