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作者：Ng, Ka Chung; Zhang, Xiaojun; Thong, James Y. L.; Tam, Kar Yan
作者单位：Hong Kong Polytechnic University; Hong Kong University of Science & Technology
摘要：A popular information security-related motivation theory is the Protection Motivation Theory (PMT) that has been studied extensively in many information security contexts with promising results. However, prior studies have found inconsistent findings regarding the relationships within PMT. To shed light on these inconsistent findings, we introduce the attitudinal ambivalence theory to open the black box within PMT. We tested our model on data collect ed from 1,383 individuals facing potential ...
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作者：Cao, Zike; Chu, Junhong; Hui, Kai-Lung; Xu, Hong
作者单位：Zhejiang University; National University of Singapore; Hong Kong University of Science & Technology
摘要：We empirically examine the effectiveness of referral marketing and price promotion in generating sales in a large e-commerce platform. Our results show that although referral marketing increases sales, its effect is attenuated by price promotion. We argue that price promotion arouses quality concerns and undermines the credibility of online paid referrals in a weak-tie environment. This finding implies diminishing marginal returns for referral marketing and price promotion spending. We conduct...
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作者：Wessel, Michael; Gleasure, Rob; Kauffman, Robert J.
作者单位：Copenhagen Business School; Singapore Management University
摘要：Rewards-based crowdfunding presents an information asymmetry for participants due to the funding mechanism used. Campaign-backers trust creators to complete projects and deliver rewards as outlined prior to the fundraising process, but creators may discover better opportunities as they progress with a project. Despite this, the all-or-nothing (AON) mechanism on crowdfunding platforms incentivizes creators to set meager funding-targets that are easier to achieve but may offer limited slack when...
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作者：Jenkins, Jeffrey L.; Valacich, Joseph S.; Zimbelman, Aaron F.; Zimbelman, Mark F.
作者单位：Brigham Young University; University of Arizona; University of South Carolina System; University of South Carolina Columbia; Brigham Young University
摘要：Ensuring organizational regulatory and legal compliance is a challenging, high-stakes management task. Overlooking or underestimating noncompliance in organizations can result in substantial fines, damage to a company's reputation, and, ultimately, loss of business. To help alleviate this risk, we explore whether organizations can assess noncompliance by monitoring users' answers and related mouse cursor movements in an intelligent online questionnaire. Namely, we propose that noncompliant (co...
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作者：Chen, Tao; Cheng, Hsing Kenneth; Jin, Yong (Jimmy); Li, Shengli; Qiu, Liangfei
作者单位：Nanyang Technological University; State University System of Florida; University of Florida; Hong Kong Polytechnic University; Peking University
摘要：Innovation and competition are two major pillars in the information technology (IT) industry. In this paper, we examine the causal relationship between product market competition and innovations in the IT industry. We measure the innovations from both the quantity (number of patents) and the quality (number of non-self citations) perspectives. Based on the Herfindahl-Hirschman Index and natural experiments, we find robust evidence that the competition has a positive effect on the innovations o...
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作者：Zwass, Vladimir
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作者：Andrade-Rojas, Mariana Giovanna; Kathuria, Abhishek; Konsynski, Benn R.
作者单位：University System of Georgia; University of Georgia; Indian School of Business (ISB); Emory University
摘要：IT-based information management and collaboration networks are both important sources of competitive information. Despite anecdotal evidence, limited research examines their contemporaneous impact on firms' ability to compete effectively. We take an information asymmetry perspective to examine the mechanisms through which the firm's information management capability and the structure of its collaboration network influence the structure of its competition network in product markets. We argue th...
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作者：Sun, Shujing; Gao, Yang; Rui, Huaxia
作者单位：University of Texas System; University of Texas Dallas; Singapore Management University; University of Rochester; University of Rochester
摘要：Despite many advantages of social media as a customer service channel, there is a concern that active service intervention encourages excessive service complaints. Our paper casts doubt on this misconception by examining the dynamics between social media customer complaints and brand service interventions. We find service interventions indeed cause more complaints, yet this increase is driven by service awareness rather than chronic complaining. Due to the publicity and connectivity of social ...
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作者：Kauffman, Robert J.; Weber, Thomas A.
作者单位：Copenhagen Business School; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne
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作者：Duan, Wenjing; Zhang, Jie
作者单位：George Washington University; University of Texas System; University of Texas Arlington
摘要：The means by which e-commerce websites can reach and track online customers have expanded enormously through the use of various digital marketing referral channels. However, evaluating comparative effectiveness and return on investment (ROI) across different referral channels remain difficult undertakings for many companies. This study aims to contribute to this line of investigation by quantifying the relative effectiveness, the dynamics, and the interdependencies among three types of major o...
