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作者：Chandra, Shalini; Shirish, Anuragini; Srivastava, Shirish C.
作者单位：Universite Paris Saclay; IMT - Institut Mines-Telecom; Institut Mines-Telecom Business School; Hautes Etudes Commerciales (HEC) Paris
摘要：Driven by the need to provide continuous, timely, and efficient customer service, firms are constantly experimenting with emerging technological solutions. In recent times firms have shown an increased interest in designing and implementing artificial intelligence (AI)-based interactional technologies, such as conversational AI agents and chatbots, that obviate the need for having human service agents for the provision of customer service. However, the business impact of conversational AI is c...
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作者：Tan, Xue (Jane); Jin, Fujie; Dennis, Alan R.
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Indiana University System; Indiana University Bloomington
摘要：We conducted three studies to examine how two types of user-generated feedback, appreciation and attention, affect users' decisions to make voluntary knowledge contributions to electronic networks of practice (ENPs). Appreciation is reflected in positive ratings, votes, and helpfulness evaluations. Attention is reflected in the number of views of contributed content. The first study used clickstream data from a college application ENP in China, where information seekers can read posted informa...
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作者：Zwass, Vladimir
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作者：Dennis, Alexander S.; Barlow, Jordan B.; Dennis, Alan R.
作者单位：University System of Maryland; University of Maryland College Park; University of St Thomas Minnesota; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：Teams have increasingly turned to computer-mediated communication (CMC) to work when team members cannot all be in the same physical space at the same time, leading to the need to better understand what influences group performance in these settings. We know that team member intelligence and personality affect team performance when teams work face-to-face, but their effects are not yet clear when teams use text-based CMC, which has different characteristics than face-to-face communication. We ...
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作者：Kumar, Chetan; Marston, Sean; Sen, Ravi; Narisetty, Amar
作者单位：California State University System; California State University San Marcos; Western Kentucky University; Texas A&M University System; Texas A&M University College Station; Mays Business School; SAS Institute Inc
摘要：Approximately 55 percent of the world's 7.3 billion people access the Internet, creating a significant demand in information technology (IT) services for both organizations and consumers. The number of data centers continue to increase to meet this demand, consuming 2 percent of the energy produced worldwide. Many organizations moving towards cloud computing due to its ability to meet users' needs on demand. Greening cloud computing technology has become an important aspect of an organization'...
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作者：Zwass, Vladimir
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作者：Cao, Fang; Wang, Weiquan; Lim, Eric; Liu, Xinmei; Tan, Chee-Wee
作者单位：Xi'an Jiaotong University; City University of Hong Kong; University of New South Wales Sydney; Copenhagen Business School
摘要：Firms organize tournaments on online crowdsourcing platforms to outsource complex business problems to external solvers. Participants on these platforms often self-organize into ad-hoc virtual teams to compete in such tournaments. Social dominance-based faultlines, which originate from the alignment of members based on IT-enabled social dominance attributes (e.g., rank and tier), have emerged as a novel type of faultline in crowdsourcing teams. Building on the Categorization-Elaboration Model ...
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作者：Jin, Chen; Wu, Chenguang (Allen); Lahiri, Atanu
作者单位：National University of Singapore; Hong Kong University of Science & Technology; University of Texas System; University of Texas Dallas
摘要：Bundling is considered to be an effective pricing strategy for zero-marginal-cost information goods. Yet, in many information-goods markets, the effectiveness of bundling remains hard to ascertain. This is because information goods exhibit other characteristics as well, which can potentially interfere with a manufacturer's bundling decision. For instance, they are also prone to piracy, and it is not obvious what impact, if any, piracy can have on the efficacy of bundling. To address this issue...
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作者：Kauffman, Robert J.; Weber, Thomas A.
作者单位：Copenhagen Business School; Singapore Management University; Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne
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作者：Jensen, Matthew L.; Wright, Ryan T.; Durcikova, Alexandra; Karumbaiah, Shamya
作者单位：University of Oklahoma System; University of Oklahoma - Norman; University of Virginia; Carnegie Mellon University
摘要：Phishing is an increasing threat that causes billions in losses and damage to productivity, trade secrets, and reputations each year. This work explores how security gamification techniques can improve phishing reporting. We contextualized the cognitive evaluation theory (CET) as a kernel theory and constructed a prototype phishing reporting system. With three experiments in a simulated work setting, we tested gamification elements of validation, attribution, incentives, and public presentatio...
