作者：BARUA, A; KRIEBEL, CH; MUKHOPADHYAY, T
作者单位：Carnegie Mellon University
摘要：An important management question today is whether the anticipated economic benefits of Information Technology (IT) are being realized. In this paper, we consider this problem to be measurement related, and propose and test a new process-oriented methodology for ex post measurement to audit IT impacts on a strategic business unit (SBU) or profit center's performance. The IT impacts on a given SBU are measured relative to a group of SBUs in the industry. The methodology involves a two-stage anal...
作者：CHIN, WW; NEWSTED, PR
摘要：In a survey of IS instruments spanning the years 1973 to 1988 (Zmud and Boynton 1991), Doll and Torkzadeh's(l988) 12-item End-User Computing Satisfaction instrument was reported as one of three IS instruments that met conditions to qualify as ''well developed.'' Recently, Etezadi-Amoli and Farhoomand (1991) questioned the validity of these measures. Part of their critique centered on the poor model fit obtained in a re-analysis using LISREL. While other potentially valid points were raised by ...
