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作者：Austin, RD
作者单位：Harvard University
摘要：An agency framework is used to model the behavior of software developers as they weigh concerns about product quality against concerns about missing individual task deadlines. Developers who care about quality but fear the career impact of missed deadlines may take shortcuts. Managers sometimes attempt to reduce this risk via their deadline-setting policies; a common method involves adding slack to best estimates when setting deadlines to partially alleviate the time pressures believed to enco...
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作者：Straub, DW; Watson, RT
作者单位：University System of Georgia; Georgia State University; University System of Georgia; University of Georgia
摘要：The conduct of net-enabled business, known variously as electronic commerce (EC) or e-Business, has changed the landscape and opportunities for IS research by shifting the focus from internal to customer/partnering systems. The article examines the two primary dyadic net-enabled relationships in the marketplace: B2C and B2B. It also considers issues that extend beyond these two relationships. B2C practice and research are analyzed from: (1) consumer, (2) service, and (3) risk perspectives. Thr...
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作者：Dutta, A
作者单位：George Mason University
摘要：As demand for online network services continues to grow, service providers are looking to meet this need and avail themselves of business opportunities. However, despite strong growth in demand, providers continue to have difficulty achieving profitability, customer churn remains high, and network performance continues to draw complaints. We suggest that strategic business planning for network services would benefit from a systems thinking approach that analyzes the feedback effects present in...
