Research commentary: Transformational issues in researching IS and net-enabled organizations

• 成果类型: Article
• 署名作者: Straub, DW; Watson, RT
• 署名单位: University System of Georgia; Georgia State University; University System of Georgia; University of Georgia
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.12.4.337.9706
• 发表日期: 2001
• 页码: 337-345
• 关键词: electronic markets; INFORMATION; BOUNDARIES; CHALLENGES; auctions; systems; web

摘要

The conduct of net-enabled business, known variously as electronic commerce (EC) or e-Business, has changed the landscape and opportunities for IS research by shifting the focus from internal to customer/partnering systems. The article examines the two primary dyadic net-enabled relationships in the marketplace: B2C and B2B. It also considers issues that extend beyond these two relationships. B2C practice and research are analyzed from: (1) consumer, (2) service, and (3) risk perspectives. Three central issues of B2B or supply chain practice and research are next considered: (1) beyond simple efficiencies, (2) innovations in B2B technology, and (3) information visibility. Finally, four overarching research issues are examined: (1) strategy, (2) organizational design, (3) metrics, and (4) managing IS. Not all research on the net-enabled organization (NEO) is IS research, and it is critical that IS journals maintain their distinctive focus. Within the bounds of the net-enabled revolution, though, the IS field has an opportunity to shape the phenomenon with timely, theory-based work that will disseminate beyond the IS academic and practitioner communities.