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作者：Rustagi, Sandeep; King, William R.; Kirsch, Laurie J.
作者单位：Capgemini; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：Client control over the vendor has been identified as a critical factor in successfully managing information technology outsourcing relationships. Though prior studies have suggested that how much control is exercised has significant rami. cations for individuals and firms, relatively few studies have operationalized and studied this important concept. In this study, we de. ne the amount of formal control as the variety of mechanisms used by a client to exercise control over a vendor and the e...
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作者：Du, Anna Ye; Geng, Xianjun; Gopal, Ram; Ramesh, R.; Whinston, Andrew B.
作者单位：State University of New York (SUNY) System; University at Buffalo, SUNY; University of Washington; University of Washington Seattle; University of Connecticut; University of Texas System; University of Texas Austin
摘要：With the rapid growth of rich-media content over the Internet, content and service providers (SP) are increasingly facing the problem of managing their service resources cost-effectively while ensuring a high quality of service (QoS) delivery at the same time. In this research we conceptualize and model an Internet-based storage provisioning network for rich-media content delivery. This is modeled as a capacity provision network (CPN) where participants possess service infrastructures and leve...
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作者：Dabbish, Laura; Kraut, Robert
作者单位：Carnegie Mellon University; Carnegie Mellon University
摘要：Researchers and designers have been building awareness displays to improve the coordination of communication between distributed co-workers since the early 1990s. Awareness displays are technology designed to provide contextual information about the activities of group members. Most researchers have assumed that these displays improve the coordination of communication regardless of the relationship between the communicating parties. This article examines the conditions under which awareness di...
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作者：Cenfetelli, Ronald T.; Benbasat, Izak; Al-Natour, Sameh
作者单位：University of British Columbia
摘要：With the continued growth of business-to-consumer (B2C) e-business, online vendors are providing an increasing array of services that support and enhance their core products or services. For example, Amazon.com does not just sell books; it also enhances that core product with automated product recommendations, wish list tracking, order status updates, customer reviews, and many other valuable supporting services. These supporting services are made possible exclusively through the design and de...
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作者：Kuruzovich, Jason; Viswanathan, Siva; Agarwal, Ritu; Gosain, Sanjay; Weitzman, Scott
作者单位：Rensselaer Polytechnic Institute; University System of Maryland; University of Maryland College Park
摘要：The growth of the Internet has spawned an increasing number of online information sources (OISs). The effect of OISs on consumer information search processes has been particularly striking in sectors such as auto retailing, where the typical consumer has conventionally been confronted with an unpleasant and inefficient purchase process. However, the relationships between the information found in the online marketspace, consumer search in the offline marketplace, and other aspects of the multic...
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作者：Gopal, Anandasivam; Sivaramakrishnan, Konduru
作者单位：University System of Maryland; University of Maryland College Park; University of Houston System; University of Houston
摘要：Prior research has indicated that, on average, offshore vendors have higher profits associated with time and materials (T&M) contracts than fixed price (FP) contracts. This research raises two questions. First, Is the relative importance of various profit drivers different across two contractual regimes? Second, Does it follow that vendors unconditionally prefer T&M contracts for all projects? We address these questions by using data on 93 offshore projects completed by a leading Indian vendor...
