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作者：Mookerjee, Vijay; Mookerjee, Radha; Bensoussan, Alain; Yue, Wei T.
作者单位：University of Texas System; University of Texas Dallas; City University of Hong Kong
摘要：This paper analyzes interactions between a firm that seeks to discriminate between normal users and hackers that try to penetrate and compromise the firm's information assets. We develop an analytical model in which a variety of factors are balanced to best manage the detection component within information security management. The approach not only considers conventional factors such as detection rate and false-positive rate, but also factors associated with hacker behavior that occur in respo...
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作者：Kane, Gerald C.; Labianca, Giuseppe (Joe)
作者单位：Boston College; University of Kentucky
摘要：The information systems (IS) literature has focused considerable research on IS resistance, particularly in the health-care industry. Most of this attention has focused on the impact of IS resistance on systems' initial implementation, but little research has investigated whether and how post-adoption resistance affects performance. We focus on a particular type of post-adoption resistance, which we call IS avoidance, to identify situations in which individuals avoid working with adopted IS de...
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作者：Fichman, Robert G.; Kohli, Rajiv; Krishnan, Ranjani
作者单位：Boston College; William & Mary; Michigan State University; Michigan State University's Broad College of Business
摘要：Information systems have great potential to reduce healthcare costs and improve outcomes. The purpose of this special issue is to offer a forum for theory-driven research that explores the role of IS in the delivery of healthcare in its diverse organizational and regulatory settings. We identify six theoretically distinctive elements of the healthcare context and discuss how these elements increase the motivation for, and the salience of, the research results reported in the nine papers compri...
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作者：Venkatesh, Viswanath; Zhang, Xiaojun; Sykes, Tracy A.
作者单位：University of Arkansas System; University of Arkansas Fayetteville; Hong Kong University of Science & Technology
摘要：With the strong ongoing push toward investment in and deployment of electronic healthcare (e-healthcare) systems, understanding the factors that drive the use of such systems and the consequences of using such systems is of scientific and practical significance. Elaborate training in new e-healthcare systems is not a luxury that is typically available to healthcare professionals-i.e., doctors, paraprofessionals (e.g., nurses) and administrative personnel-because of the 24 x 7 nature and critic...
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作者：Anderson, Catherine L.; Agarwal, Ritu
作者单位：University System of Maryland; University of Maryland College Park; University System of Maryland; University of Maryland College Park
摘要：As healthcare becomes increasingly digitized, the promise of improved care enabled by technological advances inevitably must be traded off against any unintended negative consequences. There is little else that is as consequential to an individual as his or her health. In this context, the privacy of one's personal health information has escalated as a matter of significant concern for the public. We pose the question: under what circumstances will individuals be willing to disclose identified...
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作者：Kim, Seung Hyun; Mukhopadhyay, Tridas
作者单位：National University of Singapore; Carnegie Mellon University
摘要：Although companies have spent a great deal of money to adopt CRM (customer relationship management) technologies, many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation strategies and the impact of CRM investments on profitability. For our analysis, we classify CRM technologies into two broad categories: targeting-related and support-related technologies. While targeting CRM improves the success rate of distinguishing between nonloyal and loya...
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作者：Mukhopadhyay, Tridas; Singh, ParamVir; Kim, Seung Hyun
作者单位：Carnegie Mellon University; National University of Singapore
摘要：To improve operational efficiencies while providing state of the art healthcare services, hospitals rely on information technology enabled physician referral systems (IT-PRS). This study examines learning curves in an IT-PRS setting to determine whether agents achieve performance improvements from cumulative experience at different rates and how information technologies transform the learning dynamics in this setting. We present a hierarchical Bayes model that accounts for different agent skil...
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作者：Aron, Ravi; Dutta, Shantanu; Janakiraman, Ramkumar; Pathak, Praveen A.
作者单位：Johns Hopkins University; University of Southern California; Texas A&M University System; Texas A&M University College Station; Mays Business School; State University System of Florida; University of Florida
摘要：We use panel data from multiple wards from two hospitals spanning a three-year period to investigate the impact of automation of the core error prevention functions in hospitals on medical error rates. Although there are studies based on anecdotal evidence and self-reported data on how automation impacts medical errors, no systematic studies exist that are based on actual error rates from hospitals. Further, there is no systematic evidence on how incremental automation over time and across mul...
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作者：Ozdemir, Zafer; Barron, Jack; Bandyopadhyay, Subhajyoti
作者单位：University System of Ohio; Miami University; Purdue University System; Purdue University; State University System of Florida; University of Florida
摘要：We investigate the incentive issues that surround the adoption and sharing of electronic health records (EHR) and the potential role of a personal health record (PHR) platform in facilitating data sharing. Through our analysis, we find evidence that health-care providers may not have an incentive to share patients' records electronically even though EHR systems will increase consumer surplus, especially in the presence of provider heterogeneity and myopic consumers. In this context, we find th...
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作者：Ho, Shuk Ying; Bodoff, David; Tam, Kar Yan
作者单位：Australian National University; University of Haifa; Hong Kong University of Science & Technology
摘要：Web personalization allows online merchants to customize Web content to serve the needs of individual customers. Using data mining and clickstream analysis techniques, merchants can now adapt website content in real time to capture the current preferences of online customers. Though the ability to offer adaptive content in real time opens up new business opportunities for online merchants, it also raises questions of timing. One question is when to present personalized content to consumers. Co...
