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作者：Kim, Seung Hyun; Mukhopadhyay, Tridas
作者单位：National University of Singapore; Carnegie Mellon University
摘要：Although companies have spent a great deal of money to adopt CRM (customer relationship management) technologies, many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation strategies and the impact of CRM investments on profitability. For our analysis, we classify CRM technologies into two broad categories: targeting-related and support-related technologies. While targeting CRM improves the success rate of distinguishing between nonloyal and loya...
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作者：Singh, Param Vir; Tan, Yong; Youn, Nara
作者单位：Carnegie Mellon University; University of Washington; University of Washington Seattle; Hongik University
摘要：This study develops a stochastic model to capture developer learning dynamics in open source software projects (OSS). A hidden Markov model (HMM) is proposed that allows us to investigate (1) the extent to which individuals learn from their own experience and from interactions with peers, (2) whether an individual's ability to learn from these activities varies as she evolves/learns over time, and (3) to what extent individual learning persists over time. We calibrate the model based on six ye...
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作者：Gupta, Alok; Jukic, Boris; Stahl, Dale O.; Whinston, Andrew B.
作者单位：University of Minnesota System; University of Minnesota Twin Cities; Clarkson University; University of Texas System; University of Texas Austin; University of Texas System; University of Texas Austin
摘要：The Internet is making a significant transition from primarily a network of desktop computers to a network variety of connected information devices such as personal digital assistants and global positioning system-based devices. On the other hand, new paradigms such as overlay networks are defining service-based logical architecture for the network services that make locating content and routing more efficient. Along with Internet2's proposed service-based routing, overlay networks will create...
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作者：Ravishankar, M. N.; Pan, Shan L.; Leidner, Dorothy E.
作者单位：Royal Melbourne Institute of Technology (RMIT); National University of Singapore; Baylor University
摘要：Two important gaps exist in the information systems (IS) alignment research. First, there is scant research on the potential of organizational culture, and specifically subcultures to influence the strategic alignment of IS and organizations. Second, there is a dearth of literature that considers the relationship between alignment and implementation success. In this paper, we address both of these gaps by considering the influence of organizational subcultures on the alignment of a specific IS...
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作者：Han, Kunsoo; Kauffman, Robert J.; Nault, Barrie R.
作者单位：McGill University; Arizona State University; Arizona State University-Tempe; University of Calgary
摘要：This study extends existing information technology (IT) productivity research by evaluating the contributions of spending in IT outsourcing using a production function framework and an economywide panel data set from 60 industries in the United States over the period from 1998 to 2006. Our results demonstrate that IT outsourcing has made a positive and economically meaningful contribution to industry output and labor productivity. It has not only helped industries produce more output, but it h...
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作者：Tanriverdi, Hueseyin; Uysal, Vahap Buelent
作者单位：University of Texas System; University of Texas Austin; University of Oklahoma System; University of Oklahoma - Norman
摘要：This study develops and tests the idea that the cross-business information technology integration (CBITI) capability of an acquirer creates significant value for shareholders of the acquirer in mergers and acquisitions (M&A). In M&A, integrating the IT systems and IT management processes of acquirer and target could generate benefits such as (a) the consolidation of IT resources and the reduction of overall IT costs of the combined firm, (b) the development of an IT-based coordination mechanis...
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作者：Xue, Ling; Ray, Gautam; Gu, Bin
作者单位：University of Scranton; University of Minnesota System; University of Minnesota Twin Cities; University of Texas System; University of Texas Austin
摘要：Extant research considers the IT governance choice to be a trade-off between the cost-efficiency of centralization and the responsiveness provided by local information processing. This view predicts that firms tend to decentralize IT governance in more uncertain environments. We investigate this issue by studying the relationship between environmental uncertainty and IT infrastructure governance in a sample of business units from Fortune 1000 companies. The key proposition in this paper is tha...
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作者：Scheffel, Tobias; Pikovsky, Alexander; Bichler, Martin; Guler, Kemal
作者单位：Technical University of Munich; Hewlett-Packard
摘要：Combinatorial auctions are used for the efficient allocation of heterogeneous goods and services. They require appropriate software platforms that provide automated winner determination and decision support for bidders. Several promising ascending combinatorial auction formats have been developed throughout the past few years based on primal-dual algorithms and linear programming theory. The ascending proxy auction and iBundle result in Vickrey payoffs when the coalitional value function satis...
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作者：Durcikova, Alexandra; Fadel, Kelly J.; Butler, Brian S.; Galletta, Dennis F.
作者单位：University of Arizona; Utah System of Higher Education; Utah State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term competitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investiga...
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作者：Mukhopadhyay, Tridas; Singh, ParamVir; Kim, Seung Hyun
作者单位：Carnegie Mellon University; National University of Singapore
摘要：To improve operational efficiencies while providing state of the art healthcare services, hospitals rely on information technology enabled physician referral systems (IT-PRS). This study examines learning curves in an IT-PRS setting to determine whether agents achieve performance improvements from cumulative experience at different rates and how information technologies transform the learning dynamics in this setting. We present a hierarchical Bayes model that accounts for different agent skil...
