Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

• 成果类型: Article
• 署名作者: Durcikova, Alexandra; Fadel, Kelly J.; Butler, Brian S.; Galletta, Dennis F.
• 署名单位: University of Arizona; Utah System of Higher Education; Utah State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.1100.0286
• 发表日期: 2011
• 页码: 855-866
• 关键词: information-technology; ORGANIZATIONAL-CLIMATE; PRODUCTIVITY; antecedents; perceptions; BEHAVIOR

摘要

Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term competitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed.