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作者：Li, Xixi; Hsieh, J. J. Po-An; Rai, Arun
作者单位：Tsinghua University; Hong Kong Polytechnic University; University System of Georgia; Georgia State University; University System of Georgia; Georgia State University
摘要：We identify two post-acceptance information system (IS) usage behaviors related to how employees leverage implemented systems. Routine use (RTN) refers to employees' using IS in a routine and standardized manner to support their work, and innovative use (INV) describes employees' discovering new ways to use IS to support their work. We use motivation theory as the overarching perspective to explain RTN and INV and appropriate the rich intrinsic motivation (RIM) concept from social psychology t...
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作者：Claussen, Jorg; Kretschmer, Tobias; Mayrhofer, Philip
作者单位：Copenhagen Business School; University of Munich; Leibniz Association; Ifo Institut
摘要：We study the market for apps on Facebook, the dominant social networking platform, and make use of a rule change by Facebook by which highly engaging apps were rewarded with further opportunities to engage users. The rule change led to new applications with significantly higher user ratings being developed. Moreover, user ratings became more important drivers of app success. Other drivers of app success are also affected by the rule change; sheer network size became a less important driver for...
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作者：Wu, D. J.; Ding, Min; Hitt, Lorin M.
作者单位：University System of Georgia; Georgia Institute of Technology; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Fudan University; University of Pennsylvania
摘要：This article analytically and experimentally investigates how firms can best capture the business value of information technology (IT) investments through IT contract design. Using a small sample of outsourcing contracts for enterprise information technology (EIT) projects in several industries-coupled with reviews of contracts used by a major enterprise software maker-the authors determine the common provisions and structural characteristics of EIT contracts. The authors use these characteris...
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作者：Daniel, Sherae; Agarwal, Ritu; Stewart, Katherine J.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; University System of Maryland; University of Maryland College Park
摘要：Diversity is a defining characteristic of global collectives facilitated by the Internet. Though substantial evidence suggests that diversity has profound implications for a variety of outcomes including performance, member engagement, and withdrawal behavior, the effects of diversity have been predominantly investigated in the context of organizational workgroups or virtual teams. We use a diversity lens to study the success of nontraditional virtual work groups exemplified by open source sof...
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作者：Aral, Sinan; Dellarocas, Chrysanthos; Godes, David
作者单位：New York University; Boston University; University System of Maryland; University of Maryland College Park
摘要：Social media are fundamentally changing the way we communicate, collaborate, consume, and create. They represent one of the most transformative impacts of information technology on business, both within and outside firm boundaries. This special issue was designed to stimulate innovative investigations of the relationship between social media and business transformation. In this paper we outline a broad research agenda for understanding the relationships among social media, business, and societ...
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作者：De, Prabuddha; Hu, Yu (Jeffrey); Rahman, Mohammad S.
作者单位：Purdue University System; Purdue University; University System of Georgia; Georgia Institute of Technology; University of Calgary
摘要：Internet retailers have been making significant investments in Web technologies, such as zoom, alternative photos, and color swatch, that are capable of providing detailed product-oriented information and, thereby, mitigating the lack of touch and feel, which, in turn, is expected to lower product returns. However, a clear understanding of the relationship between these technologies and product returns is still lacking. Our study attempts to fill this gap by using several econometric models to...
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作者：Cameron, Ann-Frances; Webster, Jane
作者单位：Universite de Montreal; HEC Montreal; Queens University - Canada
摘要：As a result of newer communication technologies and an increase in virtual communication, employees often find themselves multicommunicating, or participating in multiple conversations at the same time. This research seeks to explore multicommunicating from the perspective of the person juggling multiple conversations at the same time-the focal individual. To better understand this phenomenon, we extend previous theorizing by including the concepts of the episode initiator (whether the second ...
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作者：Rishika, Rishika; Kumar, Ashish; Janakiraman, Ramkumar; Bezawada, Ram
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; Aalto University; State University of New York (SUNY) System; University at Buffalo, SUNY
摘要：In this study we examine the effect of customers' participation in a firm's social media efforts on the intensity of the relationship between the firm and its customers as captured by customers' visit frequency. We further hypothesize and test for the moderating roles of social media activity and customer characteristics on the link between social media participation and the intensity of customer-firm relationship. Importantly, we also quantify the impact of social media participation on custo...
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作者：Hildebrand, Christian; Haeubl, Gerald; Herrmann, Andreas; Landwehr, Jan R.
作者单位：University of St Gallen; University of Alberta; University of St Gallen; Goethe University Frankfurt
摘要：Enabling consumers to self-design unique products that match their idiosyncratic preferences is the key value driver of modern mass customization systems. These systems are increasingly becoming social, allowing for consumer-to-consumer interactions such as commenting on each other's self-designed products. The present research examines how receiving others' feedback on initial product configurations affects consumers' ultimate product designs and their satisfaction with these self-designed pr...
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作者：Lahiri, Atanu; Dewan, Rajiv M.; Freimer, Marshall
作者单位：University of Washington; University of Washington Seattle; University of Rochester
摘要：As the ability to measure technology resource usage gets easier with increased connectivity, the question whether a technology resource should be priced by the amount of the resource used or by the particular use of the resource has become increasingly important. We examine this issue in the context of pricing of wireless services: should the price be based on the service, e.g., voice, multimedia messages, short messages, or should it be based on the traffic generated? Many consumer advocates ...
