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作者：Santhanam, Radhika; Liu, De; Shen, Wei-Cheng Milton
作者单位：University of Oklahoma System; University of Oklahoma - Norman; University of Minnesota System; University of Minnesota Twin Cities; University of Alabama System; University of Alabama Huntsville
摘要：Gamification, an application of game design elements to non-gaming contexts, is proposed as a way to add engagement in technology-mediated training programs. Yet there is hardly any information on how to adapt game design elements to improve learning outcomes and promote learner engagement. To address this issue, we focus on a popular game design element, competition, and specifically examine the effects of different competitive structures, i.e., whether a person faces a higher-skilled, lower-...
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作者：Mithas, Sunil; Krishnan, M. S.; Fornell, Claes
作者单位：University System of Maryland; University of Maryland College Park; University of Michigan System; University of Michigan; University of Michigan System; University of Michigan
摘要：This paper studies the effect of aggregate information technology (IT) investments on customer satisfaction and profits at the firm level. Using data on 109 U.S. firms for the 1994-1996 and 1999-2006 periods, we find that aggregate IT investments have a positive association with customer satisfaction. However, the strength of the relationship varied across the 1994-1996 and 1999-2006 periods. Specifically, IT investments had a more positive influence on customer satisfaction for the 1994-1996 ...
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作者：Lowry, Paul Benjamin; Zhang, Jun; Wang, Chuang; Siponen, Mikko
作者单位：University of Hong Kong; South China University of Technology; University of Jyvaskyla
摘要：The dramatic increase in social media use has challenged traditional social structures and shifted a great deal of interpersonal communication from the physical world to cyberspace. Much of this social media communication has been positive: Anyone around the world who has access to the Internet has the potential to communicate with and attract a massive global audience. Unfortunately, such ubiquitous communication can be also used for negative purposes such as cyberbullying, which is the focus...
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作者：Demirezen, Emre M.; Kumar, Subodha; Shetty, Bala
作者单位：State University of New York (SUNY) System; Binghamton University, SUNY; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：We study the relationship between a client and a vendor in value co-creation environments such as information technology projects. We consider that the client gets utility from the project throughout the development period and that the effort levels are not verifiable if not monitored. The output is contingent on the effort levels of each party, and we allow these effort levels to be dynamic. Hence, the client needs to optimally decide the terms of payment structures so as to maximize her net ...
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作者：Baird, Aaron; Miller, Chadwick J.; Raghu, T. S.; Sinha, Rajiv K.
作者单位：University System of Georgia; Georgia State University; Washington State University; Arizona State University; Arizona State University-Tempe
摘要：Hypercompetitive consumer software markets pit incumbents against free alternatives and pirates. Although the extant literature has studied firm level strategic responses to consumer heterogeneity and piracy, there is a lack of understanding of consumer reactions to digital goods choice sets that include firm product extensions such as the introduction of premium or free alternatives. With context-dependent preferences as the theoretical basis, this study systematically examines the impact of ...
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作者：Oh, Wonseok; Moon, Jae Yun; Hahn, Jungpil; Kim, Taekyung
作者单位：Korea Advanced Institute of Science & Technology (KAIST); Korea University; National University of Singapore; Suwon University
摘要：From the perspective of leader-member exchange theory, we investigate how two forms of leadership style (uniform leader-member exchange (ULMX) and differential leader-member exchange (DLMX)) impact member participation in online collaborative work communities (OCWC). Furthermore, based on computer simulations, we also examine the moderating impact of key contextual factors on the relationship between leadership style and member contributions. Efficacy of leadership style in OCWCs is greatly in...
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作者：Greenstein, Shane; Zhu, Feng
作者单位：Harvard University
摘要：The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content production model to produce and disseminate knowledge. While several prior studies have shown that the open-content production model can lead to high-quality output in the context of uncontroversial and verifiable information, it is unclear whether this production model will produce any desirable outcome when information is controversial, subjective, and unverifiable. We examine whethe...
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作者：Lankton, Nancy K.; McKnight, D. Harrison; Wright, Ryan T.; Thatcher, Jason Bennett
作者单位：Marshall University; Michigan State University; Michigan State University's Broad College of Business; University of Massachusetts System; University of Massachusetts Amherst; Clemson University
摘要：Trust in technology is an emerging research domain that examines trust in the technology artifact instead of trust in people. Although previous research finds that trust in technology can predict important outcomes, little research has examined the effect of unmet trust in technology expectations on trusting intentions. Furthermore, both trust and expectation disconfirmation theories suggest that trust disconfirmation effects may be more complex than the linear expectation disconfirmation mode...
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作者：Fayard, Anne-Laure; Gkeredakis, Emmanouil; Levina, Natalia
作者单位：New York University; New York University Tandon School of Engineering; University of Warwick; New York University
摘要：This paper examines how an organization's culture, and in particular its stance toward the pursuit of knowledge and innovation, matters when confronting new digitally enabled practices for generating novel insights. We draw on an in-depth interpretive study of how two innovation consulting firms encountered crowdsourcing for innovation. Our findings suggest that, although both organizations relied on a similar set of organizational arrangements in their daily consulting work, they enacted diff...
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作者：Kane, Gerald C.; Ransbotham, Sam
作者单位：Boston College; Boston College; Boston College
摘要：The 15-year history of collaboration on Wikipedia offers insight into how peer production communities create knowledge. In this research, we combine disparate content and collaboration approaches through a social network analysis approach known as an affiliation network. It captures both how knowledge is transferred in a peer production network and also the underlying skills possessed by its contributors in a single methodological approach. We test this approach on the Wikipedia articles dedic...
