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作者：Keizers, JM; Bertrand, JWM; Wessels, J
作者单位：Eindhoven University of Technology; Eindhoven University of Technology
摘要：We present a tool to diagnose the behavior of planners in complex production processes and to establish improvement potential for the delivery performance by changing the planning behavior. Scientific literature on production control offers valuable knowledge, but the complexity of real-life processes makes it impossible to directly apply this knowledge in real-life. The presented tool identifies possible deficiencies in the current way of managing the business processes, by matching the scien...
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作者：Athanassopoulos, AD; Iliakopoulos, A
摘要：The ability of telecommunication operators to focus successfully on the customer has proven to be one of the most competitive issues toward the end of the 20th century. The services management literature is short of theoretical and empirical studies on customer satisfaction measurement in the telecommunications industry. This, however, is contrary to the industry practice since almost all major telecommunications companies around the world gather information about customer satisfaction and oth...
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作者：Goodale, JC; Verma, R; Pullman, ME
作者单位：University of Oregon; Utah System of Higher Education; University of Utah; Cornell University
摘要：Only a small set of employee scheduling articles have considered an objective of profit or contribution maximization, as opposed to the traditional objective of cost (including opportunity costs) minimization. In this article, we present one such formulation that is a market utility-based model for planning and scheduling in mass services (MUMS). MUMS is a holistic approach to market-based service capacity scheduling. The MUMS framework provides the structure for modeling the consequences of a...
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作者：Jack, EP; Raturi, AS
作者单位：University of Alabama System; University of Alabama Birmingham; University System of Ohio; University of Cincinnati
摘要：This paper presents a theoretical framework for measuring volume flexibility and relating these measures to firm performance. We develop four metrics using the principle that a volume flexible firm can handle similar levels of uncertainty (as measured by sales variability) with smaller fluctuations in inputs (as measured by variability in cost of goods sold and variability in inventory levels). Then, using 20 years of Compustat data on 550 firms in the capital goods industry, we find that on t...
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作者：Pil, FK; Rothenberg, S
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh; Rochester Institute of Technology
摘要：We explore theoretically and empirically how efforts to enhance environmental performance may enable other types of manufacturing improvements. Drawing on a unique data set comprised of detailed surveys of 42 automotive assembly plants, associated quality metrics, and in-depth qualitative data from 17 automotive assembly plants, we show that attaining superior environmental performance can be a significant driver of superior quality. We highlight the synergistic and reciprocal nature of enviro...
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作者：Kassinis, GI; Soteriou, AC
作者单位：University of Cyprus
摘要：This paper explores the relationship between environmental practices and performance in services and the impact of such practices on the external portion of the service profit chain. Using structural equation modeling, it tests the hypotheses developed with data from the European hospitality industry. The findings suggest that environmental practices are positively related to performance through the mediating effect of enhanced customer satisfaction and loyalty. The paper's contributions. incl...
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作者：Sroufe, R
作者单位：Boston College
摘要：To date, it is unclear as to how Environmental Management Systems (EMS) are implemented and what effects these systems have on other environmental and operational practices. This study reports empirical insights to EMS practices based on the largest EMS survey of manufacturing firms in the United States. The objective of the study is to test for a relationship between environmental management systems and perceived operations performance while considering direct and indirect effects of various ...
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作者：Corbett, CJ; Kleindorfer, PR
作者单位：University of California System; University of California Los Angeles; University of Pennsylvania
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作者：Chiu, HN; Chen, HM; Weng, LC
作者单位：National Taiwan University of Science & Technology
摘要：We study the deterministic time-varying demand lot-sizing problem in which learning and forgetting in setups and production are considered simultaneously. It is an extension of Chiu's work. We propose a near-optimal forward dynamic programming algorithm and suggest the use of a good heuristic method in a situation in which the computational effort is extremely intolerable. Several important observations obtained from a two-phase experiment verify the goodness of the proposed algorithm and the ...
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作者：Melnyk, SA; Sroufe, RP; Calantone, RJ
作者单位：Michigan State University; Michigan State University's Broad College of Business; Boston College
摘要：ISO 14001 constitutes a major dilemma for many American firms. This new standard holds the promise of waste reduction and better process management, but the benefits and costs are very difficult to predict. This study attempts to identify and explain antecedents impacting the decision to pursue certification for some of the first plants certified in the United States. Using data from a large survey of U.S. managers and a Logit analysis, we find the factors influencing management decisions to a...
