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作者：Kuo, Yong-Hong; Leung, Janny M. Y.; Yano, Candace A.
作者单位：Macau University of Science & Technology; Chinese University of Hong Kong; University of California System; University of California Berkeley; University of California System; University of California Berkeley
摘要：We address the problem of assigning airline customer service agents (CSAs) to tasks related to departing flights, such as selling tickets and collecting boarding cards, at an international terminal of a large airport. The airline specifies minimum and target levels of staff and required (or desired) types and levels of skills for each location in each time period. The assignment problem is complicated by staff heterogeneity, time required for moves between locations, and lunch and rest-break r...
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作者：Gumus, Mehmet
作者单位：McGill University
摘要：Forecast sharing among trading partners lies at the heart of many collaborative and contractual supply chain management efforts. Even though it has been praised in both academic and practitioner circles for its critical role in increasing demand visibility, some concerns remain: The first one is related to the credibility of forecast sharing, and the second is the fear that it may turn into a competitive disadvantage and induce suppliers to increase their price offerings. In this study, we exp...
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作者：Pang, Zhan; Shen, Houcai; Cheng, T. C. E.
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作者：Bansal, Saurabh; Transchel, Sandra
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Kuhne Logistics University
摘要：The manufacturing complexity of many high-tech products results in a substantial variation in the quality of the units produced. After manufacturing, the units are classified into vertically differentiated products. These products are typically obtained in uncontrollable fractions, leading to mismatches between their demand and supply. We focus on product stockouts due to the supply-demand mismatches. Existing literature suggests that when faced with product stockouts, firms should satisfy all...
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作者：Chao, Raul O.; Lichtendahl, Kenneth C., Jr.; Grushka-Cockayne, Yael
作者单位：University of Virginia
摘要：Many large organizations use a stage-gate process to manage new product development projects. In a typical stage-gate process project managers learn about potential ideas from research and exert effort in development while senior executives make intervening go/no-go decisions. This decentralized decision making results in an agency problem because the idea quality in early stages is unknown to the executive and the project manager must exert unobservable development effort in later stages. In ...
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作者：Hutchison-Krupat, Jeremy; Chao, Raul O.
作者单位：University of Virginia
摘要：Most organizations employ collaborative teams to manage innovation projects. Although the use of collaborative innovation teams is a good starting point, an organization's ability to innovate can be enhanced by managing risk-taking behavior through monetary incentive schemes and through an organizational culture that tolerates failure. This article reports the results of two controlled experiments aimed at understanding how tolerance for failure and incentives impact the decisions of individua...
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作者：Lim, Yun Fong; Wu, Yue
作者单位：Singapore Management University; INSEAD Business School
摘要：It is challenging to maximize and maintain productivity of a U-line with discrete stations under the impact of variability. This is because maximizing productivity requires assigning workers to suitable tasks and maintaining productivity requires sufficient flexibility in task assignment to absorb the impact of variability. To achieve this goal, we propose an operating protocol to coordinate workers on the U-line. Under the protocol the system can be configured such that its productivity is ma...
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作者：Tang, Sammi Y.; Gurnani, Haresh; Gupta, Diwakar
作者单位：University of Miami; University of Minnesota System; University of Minnesota Twin Cities
摘要：Supply disruptions are all too common in supply chains. To mitigate delivery risk, buyers may either source from multiple suppliers or offer incentives to their preferred supplier to improve its process reliability. These incentives can be either direct (investment subsidy) or indirect (inflated order quantity). In this study, we present a series of models to highlight buyers' and suppliers' optimal parameter choices. Our base-case model has deterministic buyer demand and two possibilities for...
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作者：Easton, Fred F.
作者单位：Syracuse University
摘要：Although cross-trained workers offer numerous operational advantages for extended-hour service businesses, they must first be scheduled for duty. The outcome from those decisions, usually made a week or more in advance, varies with realized service demand, worker attendance, and the way available cross-trained workers are deployed once the demands for service are known. By ignoring the joint variability of attendance and demand, we show that existing workforce scheduling models tend to oversta...
