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作者：Eftekhar, Mahyar; Li, Hongmin; Van Wassenhove, Luk N.; Webster, Scott
作者单位：Arizona State University; Arizona State University-Tempe; INSEAD Business School
摘要：Despite high demand and resource limitations, humanitarian organizations (HOs) typically do not share resources and/or coordinate in the field. While coordination enhances operational performance and saves costs, the general perception is that it dilutes the media attention that individual organizations might receive, and negatively influences their future donation income. In this study, we empirically unveil the impact of media exposure and operational performance on the donations obtained by...
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作者：van der Rhee, Bo; Schmidt, Glen M.; Tsai, Weiyu
作者单位：Nyenrode Business University; Utah System of Higher Education; University of Utah
摘要：We consider a product sold in multiple variants, each with uncertain demand, produced in a multi-stage process from a standard (i.e., generic) sub-assembly. The fan-out point is defined as the last process stage at which outputs are generic (outputs at every subsequent stage are variant-specific). Insights gained from an analytical study of the system are used to develop heuristics that determine the stage(s) at which safety inventory should be held. We offer a relatively-simple heuristic that...
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作者：Esenduran, Gokce; Kemahlioglu-Ziya, Eda; Swaminathan, Jayashankar M.
作者单位：University System of Ohio; Ohio State University; North Carolina State University; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：As waste from used electronic products grows steadily, manufacturers face take-back regulations mandating its collection and proper treatment through recycling, or remanufacturing. Environmentalists greet such regulation with enthusiasm, but its effect on remanufacturing activity and industry competition remains unclear. We research these questions, using a stylized model with an original equipment manufacturer (OEM) facing competition from an independent remanufacturer (IR). We examine the ef...
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作者：Schulte, Benedikt; Pibernik, Richard
作者单位：University of Wurzburg
摘要：In this paper, we study the profitability of service-level-based price differentiation (SLBPD) in an inventory-rationing context. SLBPD implies that a company offers several combinations of prices and guaranteed service levels, from which customers self-select; different customers choose different offerings because they incur different shortage costs if an order is not fulfilled immediately. We develop an analytical model for SLBPD and explore if and when such a service differentiation strateg...
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作者：Li, Rong; Ryan, Jennifer K.; Zeng, Zhi
作者单位：Nankai University; University of Nebraska System; University of Nebraska Lincoln
摘要：We consider supplier-facilitated transshipments for achieving supply chain coordination in a single supplier, multi-retailer distribution system with non-cooperative retailers. The previous transshipment literature has focused on coordination through retailer-negotiated transshipments and thus does not consider the supplier's decision-making. In contrast, in this study, we assume the supplier is an active participant in the system and we seek to understand how the supplier can facilitate the i...
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作者：Chen, Yiwei; Levi, Retsef; Shi, Cong
作者单位：Singapore University of Technology & Design; Massachusetts Institute of Technology (MIT); University of Michigan System; University of Michigan
摘要：We consider a revenue management problem wherein the seller is endowed with a single type resource with a finite capacity and the resource can be repeatedly used to serve customers. There are multiple classes of customers arriving according to a multi-class Poisson process. Each customer, upon arrival, submits a service request that specifies his service start time and end time. Our model allows customer advanced reservation times and services times in each class to be arbitrarily distributed ...
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作者：Cezar, Asunur; Cavusoglu, Huseyin; Raghunathan, Srinivasan
作者单位：TOBB Ekonomi ve Teknoloji University; University of Texas System; University of Texas Dallas
摘要：Firms are increasingly outsourcing information security operations to managed security service providers (MSSPs). Cost reduction and quality (security) improvement are often mentioned as motives for outsourcing information security, and these are also the frequently cited reasons for outsourcing traditional information technology (IT) functions, such as software development and maintenance. In this study, we present a different explanation-one based on interdependent risks and competitive exte...
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作者：Dixon, Michael J.; Victorino, Liana; Kwortnik, Robert J.; Verma, Rohit
作者单位：Western University (University of Western Ontario); University of Victoria; Cornell University; Cornell University
摘要：The most salient or peak aspect of a service experience often defines customer perceptions of the service. Across two studies, using the same novel form of a scenario-based experiment, we investigate the design of peak events in a service sequence by testing how anticipated and surprised peaks influence customer perceptions. Study 1 captures the immediate reactions of participants and Study 2 surveys participants a week later. In both studies, we find a main effect for the temporal peak placem...
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作者：Rui, Huaxia; Liu, De; Whinston, Andrew
作者单位：University of Rochester; University of Minnesota System; University of Minnesota Twin Cities; University of Texas System; University of Texas Austin
摘要：Motivated by the thriving market of online display advertising, we study a problem of allocating numerous types of goods among many agents who have concave valuations (capturing risk aversion) and heterogeneous substitution preferences across types of goods. The goal is both to provide a theory for optimal allocation of such goods, and to offer a scalable algorithm to compute the optimal allocation and the associated price vectors. Drawing on the economic concept of Pareto optimality, we devel...
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作者：Peng, David Xiaosong; Lu, Guanyi
作者单位：University of Houston System; University of Houston; Oregon State University
摘要：This study examines the effect of delivery performance on customer transactions. We propose that different delivery performance dimensions (on-time delivery rate, early delivery inaccuracy, late delivery inaccuracy, and delivery speed) have varying impacts on future customer transaction quantities and unit prices. We further explore the effect of customer types on the proposed relationships. Trade customers (resellers) and Original Equipment Manufacturer (OEM) customers generally have differen...
