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作者：Khuntia, Jiban; Mayya, Raveesh; Mithas, Sunil; Agarwal, Ritu
作者单位：Children's Hospital Colorado; University of Colorado System; University of Colorado Denver; University of Colorado Anschutz Medical Campus; New York University; State University System of Florida; University of South Florida; University System of Maryland; University of Maryland College Park
摘要：This study investigates how value-added services (VAS) and customer care services (CCS) moderate the association between satisfaction with the core telephone service and overall customer satisfaction in base-of-the-pyramid (BOP) markets. We propose that customers respond to VAS and CCS differently due to variations in price evaluations of these services. We further examine how the interactions among the service dimensions may differ for local and global telephone providers. We used an archival...
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作者：Gallien, Jeremie; Leung, Ngai-Hang Z.; Yadav, Prashant
作者单位：University of London; London Business School; City University of Hong Kong; INSEAD Business School; Harvard University; Harvard Medical School
摘要：In many low- and middle-income countries, including Zambia, stockouts of life-saving medicines threaten the advancement of the Sustainable Development Goals (SDGs); it is therefore vital to reduce stockouts through the use of improved inventory control policies. The associated medicine distribution problem is challenging because it involves seasonality and uncertainty in both demand and lead times, heterogeneous delivery locations, and lost demand. Besides service level and inventory costs, eq...
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作者：Wu, Chunlin; Yao, Han; Ning, Xin; Wang, Lei
作者单位：Beihang University; Beihang University; Dongbei University of Finance & Economics
摘要：As an important domain of disaster management, accident prevention is an urgent and crucial subject because of the high frequency and severe consequences of industrial accidents in recent times. Current researchers focus on organization-level safety antecedents, among which leadership receives the highest attention. However, formal leadership of senior managers is limited by the level-by-level effect attenuation, such that frontline accidents cannot be controlled substantially. Thus, this stud...
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作者：Arora, Priyank; Wei, Wei; Solak, Senay
作者单位：University of Massachusetts System; University of Massachusetts Amherst
摘要：Related to several efforts by governments to attain United Nations Sustainable Development Goals, subsidy vouchers are used to provide monetary support to income-eligible (IE) families who cannot afford child care. However, IE families are often unable to accept an offered voucher due to an inadequate supply of voucher-accepting child care providers that best suit their needs. Child Care Resource and Referral agencies (CCR&Rs), which administer these programs, can influence the family's propen...
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作者：Han, Xiao; Yu, Yun; Jia, Bin; Gao, Zi-You; Jiang, Rui; Zhang, H. Michael
作者单位：Beijing Jiaotong University; University of California System; University of California Davis
摘要：In a transportation system with multiple equilibria, coordination failure occurs when a group of travelers could achieve the efficient equilibrium but fail because they cannot coordinate their decision-making under strategic uncertainty. This study investigated factors that might affect coordination behavior in mode choice with both positive and negative externalities. Subjects participated in a mode-choice game in which they were required to choose between public transport and private car. Po...
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作者：Vedantam, Aditya; Iyer, Ananth
作者单位：State University of New York (SUNY) System; University at Buffalo, SUNY; Purdue University System; Purdue University
摘要：We consider capacity addition decisions by a new product manufacturer faced with uncertain technology alternatives. The manufacturing capacity addition and technology development occurs in parallel, with preliminary results from a technology project's success providing valuable information to the manufacturer in adding capacity. We solve a stochastic dynamic program with Bayesian updates to obtain the manufacturer's expected profit-maximizing capacity investment decision. Our model and applica...
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作者：Kouvelis, Panos; Turcic, Danko
作者单位：Washington University (WUSTL); University of California System; University of California Riverside
摘要：Financial hedging of raw material prices and exchange rates has become an integral part of many manufacturers' operating practices. Previous empirical research suggests that a desire to avoid financial distress and the affiliated curtailment in operations is one of the strongest hedge motivations. Taking the hedging motivation as given, we examine the effectiveness of two data-driven hedging policies at mitigating financial distress in the car manufacturing industry. The first policy is the co...
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作者：Yang, Mingwen; Jacob, Varghese S.; Raghunathan, Srinivasan
作者单位：University of Washington; University of Washington Seattle; University of Texas System; University of Texas Dallas
摘要：Cloud computing can be viewed as an e-business in which the cloud provider sells a range of information technology services and operations over the Internet to firms. Security is a major concern for firms that move to the cloud. The security of a cloud is the joint responsibility of the cloud provider and cloud users. However, the extent to which the provider and users can affect cloud security through their efforts depends on the cloud service model. In this study, we develop a game-theoretic...
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作者：Phadnis, Shardul; Joglekar, Nitin
作者单位：Boston University
摘要：This study examines the use of scenario planning-a strategic planning tool used for making decisions of long-term nature-to adapt a buyer-supplier dyad for disruptions in their supply chain resulting from abrupt changes in regulations. We posit that dyadic scenarios, that is, those created jointly by a buyer and a supplier, alter the scope of supply chain design in relation to a regulatory disruption. We offer four hypotheses distinguishing dyadic scenario creation from the traditional single-...
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作者：Banker, Rajiv; Huang, Rong; Li, Yinghua; Zhao, Sha
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Fudan University; Arizona State University; Arizona State University-Tempe; Oakland University
摘要：In this study, we examine whether productivity shifts when accounting standards change. Using mandatory International Financial Reporting Standards (IFRS) as a shock to the accounting regime, we examine the changes in country-level productivity. We find that mandatory IFRS-adopting countries experience significant increases in total factor productivity (TFP) and labor productivity. The post-adoption productivity improvements are greater for countries without IFRS convergence. Further, TFP incr...
