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作者：Kang, Kang; Doroudi, Sherwin; Delasay, Mohammad
作者单位：University of Minnesota System; University of Minnesota Twin Cities; State University of New York (SUNY) System; Stony Brook University
摘要：Motivated by the popularity of mobile-order-and-pay applications, especially in fast-casual food restaurants and coffee shops, we study omnichannel service systems-where customers can employ mobile applications for self-ordering-with respect to sojourn times, throughput, and social welfare. Our models are two-stage queues with two customer classes: Walk-ins and mobiles. We identify Pareto efficient prioritization policies, highlighting trade-offs between each class's mean sojourn times. We all...
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作者：Chung, Hakjin; Ahn, Hyun-soo; Lee, Myeonghun; Kim, Sang Won
作者单位：Korea Advanced Institute of Science & Technology (KAIST); University of Michigan System; University of Michigan
摘要：Government plays a critical role in developing and adopting new products with social benefits. We study how the government should mix two different subsidies-a technology-push subsidy, which awards manufacturers for cost-reducing R&D efforts, and a demand-pull subsidy, which directly rewards customers-when multiple firms compete in the presence of spillover. We develop a model with the government and two firms: The government first announces a subsidy policy, then the two firms decide R&D inve...
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作者：Jia, Hui; Hilafu, Haileab; Bichescu, Bogdan
作者单位：Dongbei University of Finance & Economics; University of Tennessee System; University of Tennessee Knoxville
摘要：Hospital-physician integration has been increasingly considered a potential solution for the underlying challenges hospitals face as they are adapting to value-based healthcare services. We adopt an activity-based measure of integration (ABI) to investigate the relationship between integration and care outcomes, namely in-hospital mortality risk, length of stay (LOS), and 30-day readmission risk. ABI is measured based on a group of physicians who handle a specific procedure, coronary artery by...
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作者：Golara, Sina; Dooley, Kevin J.
作者单位：University System of Georgia; Georgia State University; Arizona State University; Arizona State University-Tempe
摘要：Noting the significant shift in the manufacturing sector towards services in recent decades, this study examines the potential of service operations as a source of customer insight. We study whether regular customer exposure during service operations can drive commercially significant and patentable innovation. Furthermore, we highlight the underexplored heterogeneity in the knowledge-generating potential of service activities. Using the media richness theory, we argue that more contact-intens...
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作者：Yang, Cong; Huh, Woonghee Tim
作者单位：University of British Columbia
摘要：We consider a periodic-review single-product multi-echelon inventory problem with instantaneous replenishment. In each period, the decision-maker makes ordering decisions for all echelons. Any unsatisfied demand is back-ordered, and any excess inventory is carried to the next period. In contrast to the classic inventory literature, we assume that the information of the demand distribution is not known a priori, and the decision-maker observes demand realizations over the planning horizon. We p...
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作者：Jo, Wooyong; Lewis, Michael
作者单位：Purdue University System; Purdue University; Emory University; Purdue University System; Purdue University
摘要：The sponsorship of sports or entertainment events is a long-established marketing promotion technique. The goals of sponsoring these events are to generate exposure and to transfer brand equity. A more assertive type of sponsored competition is when the competition is built around the products and brands of the sponsoring firm. The number of firms using sponsored product-based competitions (SPCs) is rising. Firms invest in these competitions to create content that highlights the capabilities o...
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作者：Bazerghi, Audrey; Van Mieghem, Jan A.
作者单位：Northwestern University
摘要：Durable goods customers expect long-term availability of spare parts to maintain their product. This puts a strain on supply chains. Part suppliers want to obsolete older generations of parts with declining demand and reassign resources to new, growing generations. Meanwhile, durable goods manufacturers that purchase and sell spare parts to customers want suppliers to keep producing old parts. When suppliers offer a last time buy opportunity for legacy parts in anticipation of their retirement...
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作者：Iyengar, Garud; Singal, Raghav
作者单位：Columbia University; Dartmouth College
摘要：The flexibility of choosing the ad action as a function of the consumer state is critical for modern-day marketing campaigns. We study the problem of identifying the optimal sequential personalized interventions that maximize the adoption probability for a new product. We model consumer behavior by a conversion funnel that captures the state of each consumer (e.g., interaction history with the firm) and allows the consumer behavior to vary as a function of both her state and firm's sequential ...
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作者：Zha, Yong; Chen, Kehong; Dong, Lingxiu; Yu, Yugang
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; Chinese Academy of Sciences; University of Science & Technology of China, CAS; Chinese Academy of Sciences; University of Science & Technology of China, CAS; Washington University (WUSTL)
摘要：This study examines two retailer-initiated pre-shipment financing programs to assist capital-constrained suppliers in securing external funds for production. The first program is retailer-sponsored financing (RSF), an emerging practice in developing economies. Under RSF, the retailer commits to sharing the loan repayment obligation with the supplier by agreeing to pay up to a specific portion of the supplier's bank loan repayment. The second program is advance payment (AP), a common payment ar...
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作者：Huang, Yiwei; Zhu, Yunxia; Majumdar, Mayukh; Shetty, Bala; Sriskandarajah, Chelliah
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; University of Nebraska System; University of Nebraska Lincoln; University of San Diego; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：We study the U.S. Coin Supply Chain from both the demand and supply side perspectives to improve coin circulation in the economy. More specifically, we provide an operating policy for Depository Institutions (DIs) to improve their efficiency in packaging, distributing, coordinating, and managing the inventory of coins. We further propose a new policy (via a Rewards Program) to increase coin circulation in the economy and optimally determine a reward price, which, if implemented by the Federal ...
