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作者：Zheng, Zhanzhi; Jiang, Shenyang; Cui, Ruomeng
作者单位：University of North Carolina; University of North Carolina Chapel Hill; Tongji University; Hong Kong Polytechnic University; Emory University
摘要：Educational equity serves as a cornerstone for a fair and flourishing society. However, existing research consistently highlights the presence of educational disparities between developed and developing regions. Remote learning, a transformative educational approach altering knowledge dissemination and access, takes center stage. Our study delves into the potential of remote learning to bridge this educational divide. Analyzing students' performance in China's National College Entrance Examina...
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作者：Siamionava, Katsiaryna; Mitra, Sabyasachi; Westerman, George
作者单位：Arizona State University; Arizona State University-Tempe; State University System of Florida; University of Florida; Massachusetts Institute of Technology (MIT)
摘要：Achieving cognitive coordination in cross-functional teams is a perennial challenge in organizations. It is especially challenging in the context of information systems, where strategic alignment remains a top concern of leaders despite decades of research on the topic. In this study, we develop and empirically validate a theoretical model that explores the role of communicating about performance metrics in fostering cognitive coordination between the Chief Information Officer (CIO) and top ma...
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作者：Duenyas, Izak; Iravani, Seyed M. R.; Li, Linlin; Najafi, Sajjad
作者单位：University of Michigan System; University of Michigan; Northwestern University; Hautes Etudes Commerciales (HEC) Paris; Alphabet Inc.; Google Incorporated
摘要：We consider a supply chain where multiple suppliers and a manufacturer contribute to the assembly of a product (through providing components or labor). The product fails if any of its components (or elements of work) fails, but finding the faulty component can be prohibitively difficult. We study group warranty contracts for the manufacturer to induce suppliers to improve their quality levels. When information is symmetric and the manufacturer can contract on his own quality level, we show tha...
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作者：He, Shu; Lee, Shun-Yang; Rui, Huaxia
作者单位：State University System of Florida; University of Florida; Northeastern University; University of Rochester
摘要：Firms use social media as a great marketing tool and a convenient platform to deliver customer service. However, due to its public and social nature, social media tends to amplify a brand's successes as well as failures. Reluctant to subject their customer service to public scrutiny, firms are increasingly turning to private messaging on their social media channels for customer service conversations, which amounts to a reincarnation of traditional customer service in the social media era. None...
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作者：Zhu, Yan; Liu, Zhixin; Qi, Xiangtong
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Michigan System; University of Michigan Dearborn; Hong Kong University of Science & Technology
摘要：This article studies an appointment scheduling problem where a service provider dynamically receives appointment requests from a random number of customers. By leveraging the randomness of the number of potential customers, we develop a nonsequential appointment scheduling policy as an alternative to the conventional first-come-first-served (FCFS) policy. This allows for more flexibility in managing appointment scheduling. To calculate the optimal policy, we develop a branch-and-bound algorith...
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作者：Rout, Arun; Dawande, Milind; Janakiraman, Ganesh
作者单位：University of Texas System; University of Texas Dallas
摘要：Cloud Kitchens are delivery-only facilities that house multiple restaurants. Food-delivery platforms operate such kitchens to exploit two advantages: (a) Location advantage, arising due to a cloud-kitchen's central location-this enables lower delivery times to customers. (b) Consolidation advantage, which accrues when multiple restaurants choose to co-locate at the cloud kitchen-this enables the platform to use a common pool of delivery drivers, thereby reducing costs. However, a cloud-kitchen...
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作者：Le, Cuong; Mai, Tien
作者单位：Singapore Management University
摘要：We study the assortment optimization problem under general linear constraints, where the customer choice behavior is captured by the cross-nested logit model. In this problem, there is a set of products organized into multiple subsets (or nests), where each product can belong to more than one nest. The aim is to find an assortment to offer to customers so that the expected revenue is maximized. We show that, under the cross-nested logit model, the unconstrained assortment problem is NP-hard ev...
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作者：Li, Meng; Li, Tao; Yu, Lili
作者单位：University of Houston System; University of Houston; Santa Clara University; Chinese Academy of Sciences; University of Science & Technology of China, CAS
摘要：The explosive growth of retail platforms over the past decade has resulted in a significant amount of customer and seller data that can be leveraged for advanced business analytics. As a result, the management of retail platforms with business analytics capabilities has garnered increased attention in the field of operations management. Despite the recognition of the importance of business analytics techniques for retail platforms, a systematic study of their operations is lacking in the liter...
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作者：Ganesh, Maya; Deo, Sarang; Devalkar, Sripad K.
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad; Indian School of Business (ISB)
摘要：Governments across the developing world are adopting digital technologies to improve the performance of public sector supply chains. However, empirical evidence regarding the impact of these technologies on performance is mixed. In this paper, we evaluate the impact of using biometric authentication (BA) devices on the performance of India's food security program. The program aims to deliver subsidized food grains to nearly 160 million low-income households through approximately 500,000 fair p...
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作者：Kwaramba, Christopher S.; Goldstein, Susan Meyer; Lowry, Paul Benjamin; Nottingham, Quinton J.; Cooper, Erica F.
作者单位：Virginia Polytechnic Institute & State University; University of Minnesota System; University of Minnesota Twin Cities; Virginia Polytechnic Institute & State University; Virginia Polytechnic Institute & State University
摘要：This study explores the application of formal metaphorical transfer to construct theory regarding supply chain resilience, a topic of increased significance due to rising supply chain disruptions. We propose an ecological resilience perspective to illuminate the complex, dynamic nature of supply chain systems. Our research pivots around two questions: (1) Can the resilience of endotherms (warm-blooded animals) serve as a conceptually robust source phenomenon for metaphorical transfer to the st...
