-
作者：Zhang, Wenxiu; Shen, Zuo-Jun Max
作者单位：Tsinghua University; Tsinghua Shenzhen International Graduate School; University of Hong Kong; University of Hong Kong
摘要：Disturbances in production along with volatile demand have raised concerns over shortfalls in the global supply chain and prompted the need to build a more diversified supply chain with competitive suppliers. This research investigates the impact of disturbances on a two-tier supply chain network with asymmetric competing firms. We establish the equilibrium in a unique structure that represents the maximum set of profitable upstream supply paths achievable through competition and exhibits stab...
-
作者：Martinez-de-Albeniz, Victor; Aparicio, Diego; Balsach, Jordi
作者单位：University of Navarra; IESE Business School
摘要：Retail stores are an essential sales channel in the economy. What makes them resilient to external shocks? We propose a conceptual framework in which resilience is determined by (a) the intrinsic stability of the customer pool that the store serves and (b) the actions the store implements to cope with external shocks. We apply our framework to study the impact of COVID-19 pandemic on thousands of fashion stores across the world, using a novel high-frequency scraping method to infer daily sales...
-
作者：Mudambi, Maya; Clark, Jessica; Rhue, Lauren; Viswanathan, Siva
作者单位：University of Massachusetts System; University of Massachusetts Amherst; University System of Maryland; University of Maryland College Park
摘要：Misinformation has dire implications for both public welfare and the operational aims of user-generated content platforms. As a result, platforms have adopted various content moderation policies aimed at decreasing the volume and impact of misinformation. However, implementing new platform policies runs the risk of decreasing user contribution and alienating core users, and results regarding the efficacy of such policies are mixed. Herein, we empirically assess a prominence reduction policy ap...
-
作者：Dehoratius, Nicole; Guererk, Ozgur; Honhon, Dorothee; Hyndman, Kyle
作者单位：University of Chicago; University of Cologne; University of Texas System; University of Texas Dallas
摘要：Retail store employees are increasingly being asked to pick orders from inventory. These tasks are performed under intense conditions and are often made more difficult because of high product variety and high degrees of product similarity. We conduct a real-effort task in a virtual environment where subjects must sort cubes into bins. We study task complexity by varying the degree of similarity between the cubes and task intensity by varying the arrival rate of the cube. We focus on four perfo...
-
作者：Fang, Sihan; Astvansh, Vivek; Tong, Siliang (Jack); Lee, Hsiao-Hui; Guo, Yue
作者单位：Shanghai Jiao Tong University; McGill University; McGill University; Indiana University System; Indiana University Bloomington; Indiana University System; Indiana University Bloomington; Nanyang Technological University; National Chengchi University; Southern University of Science & Technology
摘要：A brand manager can interpret a rival's product recall as an opportunity to preempt sales and/or signal superior quality by raising their brand's ad spending. Conversely, they may interpret the recall as a threat that may harm their brand's image and/or lead buyers to draw unfavorable comparisons between their brand and the recalling brand. This interpretation nudges the manager to suppress their brand's ad spending. The authors test the interpretations empirically in the context of 62 substit...
-
作者：Frazelle, Andrew E.; Rasulov, Toghrul; Wang, Shouqiang
作者单位：University of Texas System; University of Texas Dallas
摘要：Exclusivity is a key component of certain service offerings such as elite members-only social or country clubs. Indeed, such services may only appeal to customers if they limit the crowd density, that is, the maximal number of customers granted access to the service. We consider a service provider, who sets its crowd density cap in addition to its price. Customers are heterogeneous in both their willingness to pay (WTP) for the service and their density tolerance. Each customer purchases the s...
-
作者：Aksin, Zeynep; Gencer, Busra; Gunes, Evrim Didem
作者单位：Koc University
摘要：Customers who renege from a queue signal dissatisfaction with the wait, possibly leading to lost business opportunities. Service organizations need to understand how queue features observed by waiting customers drive decisions to renege. Through a series of experiments run in the lab and online, this article demonstrates a relative progress effect in queues. This behavioral effect is created when a series of fast service times are observed early in a wait, followed by slower service times that...
-
作者：Holzhacker, Martin; Loch, Harlow; Miller, Jason; Scott, Alex
作者单位：Michigan State University; Franklin & Marshall College; University of Tennessee System; University of Tennessee Knoxville
摘要：In 2019, self-employed individuals in the United States owned and operated more than 27 million nonemployer firms and generated more than $1.3 trillion in revenue. Our study examines how self-employed workers adjust their operations in response to an exogenous regulatory change that places limits on how they can utilize their productive assets. Extending modern property rights theory of the firm (PRTF), we studied how self-employed for-hire truck drivers modified their operations in response t...
-
作者：Wang, Qian; Peng, Chih-Hung; Jin, Yong; Jiang, Shenyang
作者单位：University of Macau; National Taiwan University; Hong Kong Polytechnic University; Tongji University; Hong Kong Polytechnic University
摘要：The extant literature has provided valuable insights into the post-failure behavior of organizations, highlighting two distinct tendencies: failure learning and threat rigidity. While failure learning involves organizations embracing change and seeking improvements after experiencing failures, threat rigidity leads to a more conservative and resistant approach to change during such times. In our study, we used a pioneering approach by integrating these seemingly competing perspectives within t...
-
作者：Kandula, Shanthan; Roy, Debjit; Akartunali, Kerem
作者单位：XLRI -Xavier School of Management; Indian Institute of Management (IIM System); Indian Institute of Management Ahmedabad; University of Strathclyde
摘要：E-commerce packages are notorious for their inefficient usage of space. More than one-quarter volume of a typical e-commerce package comprises air and filler material. The inefficient usage of space significantly reduces the transportation and distribution capacity increasing the operational costs. Therefore, designing an optimal set of packaging box sizes is crucial for improving efficiency. We present the first learning-based framework to determine the optimal packaging box sizes. In particu...
