-
作者：Wuttke, David
作者单位：Technical University of Munich
摘要：Reverse factoring (RF) is a highly relevant form of supply chain finance. Whereas extant analytical studies indicate how RF should enable buyers to extend payment terms, sufficient empirical evidence is lacking. To hypothesize on payment term extensions, we study three motives-financing cost, fairness, and standardization. Our empirical evidence indicates the presence of all three. It extends former analytical work on RF adoption revolving around the financing cost motive only.
-
作者：Zhou, Wenhui; Gan, Yanhong; Huang, Weixiang; Guo, Pengfei
作者单位：South China University of Technology; City University of Hong Kong
摘要：Facilitated by information technology and online platforms, group service has emerged in many service systems, such as one-to-many tour guide service, one-to-many tutoring courses and one-to-many medical diagnosis. We consider a service provider offering both group service and individual service and model it as a single-server queue in which customers with heterogeneous waiting costs make both joining/balking and group/individual service decisions. We solve the private provider's service assor...
-
作者：Wang, Xinchang; Xu, Weikun
作者单位：Washington State University
摘要：This work aims to jointly estimate the arrival rate of customers to a market and the nested logit model that forecasts hierarchical customer choices from an assortment of products. The estimation is based on censored transactional data, where lost sales are not recorded. The goal is to determine the arrival rate, customer taste coefficients, and nest dissimilarity parameters that maximize the likelihood of the observed data. The problem is formulated as a maximum likelihood estimation model th...
-
作者：Li, Nan; Jia, Kunhao; Juan, Feng
作者单位：Lingnan University; Zhejiang Laboratory; Tsinghua University; Tsinghua University; Tsinghua Shenzhen International Graduate School
摘要：This paper studies the competition between two software vendors: one offering software as a service (SaaS) and the other providing on-premises software, both facing software upgrades with different customizability and implementation costs. We build a theoretical model to explore the vendor's pricing and market segmentation strategies. We find that (1) enhancing the customizability of SaaS software does not necessarily benefit the SaaS vendor, nor does it necessarily harm the on-premises vendor...
-
作者：Xie, Karen; Liu, Jianwei
作者单位：University of Connecticut; Dalian University of Technology
摘要：Customer experiences largely define the success of service operations. As home sharing continues to change how consumers travel and penetrate local markets, we study the impact of home sharing on customer experiences at local travel attractions. Our empirical strategy hinges on the staggered rollout of home sharing across attractions at times. We first found that home sharing positively affects customer experiences at attractions. Using large-scale property-level customer reviews, we then trac...
-
作者：Ren, Xinyi; Evers, Philip T.; Windle, Robert J.
作者单位：University System of Ohio; Ohio State University; University System of Maryland; University of Maryland College Park
摘要：With the increasingly uncertain future of brick-and-mortar (B&M) retailing, companies are exploring new ways to avoid the high costs associated with maintaining traditional, full-service retail stores. One solution, pop-up stores, has gained popularity in recent years. This paper uses empirical evidence from a leading U.S. retailer to examine the value of pop-up retailing. Specifically, we focus on pop-up stores operated by a traditional multichannel retailer over 3 years and examine their imp...
-
作者：Jain, Tarun; Hazra, Jishnu; Gopal, Ram
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; University of Warwick
摘要：Federal agencies use reverse auctions to procure cloud infrastructure services offered by major public cloud providers such as Amazon, Google, and Microsoft. Although recent research has examined operational issues in cloud computing, these papers have not analyzed the vendor base design decisions when these cloud capacity instances are procured through the reverse auction mechanism. Therefore, several important research questions are still unaddressed. For example, how should federal clients ...
-
作者：Pu, Jingchuan; Shan, Hongyu; Yuan, Tao
作者单位：State University System of Florida; University of Florida; China Europe International Business School; Nanjing University
摘要：Despite increasing investments in Environmental, Social, and Governance (ESG) initiatives and practices, firms often fail to meet public expectations, causing ESG incidents. While firms often choose to remain silent after an incident, we argue that this is not attractive to firms anymore on social media platforms, where consumers and stakeholders can freely share information and concerns. That is, firms tend to use official social media accounts to increase communication frequency and communic...
-
作者：Liu, Fang; Sainathan, Arvind
作者单位：Durham University
摘要：Maximizing profit and minimizing waste (leftover inventory) can be two conflicting objectives during clearance sales. B x G y policies (buy x units at full price and get y units free) are popular promotion policies for achieving these objectives. We consider four scenarios depending on whether customers are homogeneous/heterogeneous in their valuations and whether the retailer's objective is to maximize profit/minimize waste. In each scenario, we characterize the structure of the optimal promo...
-
作者：Starr, Martin K.
