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作者：Shi, Ye; Yu, Hu; Yu, Yugang; Yue, Xiaohang
作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Wisconsin System; University of Wisconsin Milwaukee
摘要：Motivated by a realworld practice of a China Post sortation center, this study considers the deployment of Internet of Things (IoT) technology to improve the efficiency of a human-robot hybrid sortation system. In this system, IoT technology enables responsive adjustment of the manual capacity to alleviate the congestion effect of increasing parcel flow on robotic sorting efficiency. We begin with a predictive analysis of a real-life dataset to quantify the congestion effect on robotic sorting...
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作者：Moosavi, Amirhossein; Ozturk, Onur; Patrick, Jonathan
作者单位：University of Ottawa
摘要：We investigate an ambulatory care scheduling problem derived from a real case in Ontario, Canada that offers multi-appointment, multi-class, multi-priority treatments in geographically distributed campuses with multiple resources. We consider a dynamic setting with uncertain patient arrival and use of the emergency department. This problem is formulated as an infinite-horizon Markov decision process model. Since we cannot solve large-sized instances via conventional approaches, we hybridize th...
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作者：Luo, Xuechen; Wang, Chong (Alex); Ge, Ling
作者单位：Shanghai International Studies University; City University of Hong Kong; University of North Texas System; University of North Texas Denton
摘要：Online platforms that rely on voluntary user contributions face persistent challenges in maintaining sustained and active participation. This study investigates the effectiveness of a unique combination of social mechanisms-a group reputation system-in motivating individual voluntary contributions within the context of online prosocial crowdfunding. While a strong group identity can inspire member participation, the study also acknowledges a potential downside: a positive group reputation may ...
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作者：Zhang, Wenxiu; Shen, Zuo-Jun Max
作者单位：Tsinghua University; Tsinghua Shenzhen International Graduate School; University of Hong Kong; University of Hong Kong
摘要：Disturbances in production along with volatile demand have raised concerns over shortfalls in the global supply chain and prompted the need to build a more diversified supply chain with competitive suppliers. This research investigates the impact of disturbances on a two-tier supply chain network with asymmetric competing firms. We establish the equilibrium in a unique structure that represents the maximum set of profitable upstream supply paths achievable through competition and exhibits stab...
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作者：Zhang, Ziying; Liu, Lin; Yang, Yi
作者单位：Zhejiang University; Beihang University
摘要：This paper explores how a strategic B&M retailer monetizes its showrooming service and how this affects a brand's incentive to use the service, consumer surplus, and social welfare. We build a stylized model in which the retailer decides the showrooming fee, and the brand decides whether to pay the fee to showcase its product in the retailer's offline channel in addition to its own online channel and separately sets the optimal prices for both channels. Consumers who face the uncertainty of th...
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作者：Ball, George P.; Bavafa, Hessam; Blanco, Christian C.; Park, Hyunwoo; Wowak, Kaitlin D.
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Wisconsin System; University of Wisconsin Madison; University of Wisconsin System; University of Wisconsin Madison; University System of Ohio; Ohio State University; Seoul National University (SNU); University of Notre Dame
摘要：Consumers taking prescription drugs have limited ability to ascertain drug quality before taking the drug. After drug use, however, consumers frequently report their personal experiences with prescription drugs on one of the world's largest medical websites: WebMD. Drug reviews on WebMD are a potentially rich source of free-form text that can be utilized to inform firms, consumers, researchers, and the Food and Drug Administration (FDA) about the quality and safety of prescription drugs. Addit...
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作者：Gazdag, Brooke A.; Van Quaquebeke, Niels; Besiou, Maria
作者单位：University of Exeter
摘要：In this essay, our analysis takes important insights on diversity and inclusion from the behavioral literature but critically contextualizes them against the reality of humanitarian operations. Humanitarian operations are characterized by system immanent diversity, particularly between local and expatriate aid workers, who not only bring valuable different perspectives to the table but also differ along multiple dimensions of diversity into a so-called diversity faultline. Such a faultline, ho...
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作者：Shen, Bin; Cao, Yifan; Minner, Stefan
作者单位：Donghua University; Technical University of Munich
摘要：The living wage (LW) movement is part of the fight against forced labor: It aims to ensure that workers receive an income that can cover their daily subsistence needs. Our study expands the current understanding of LW pay by shifting from the traditional labor-capital view to an operations and supply chain management perspective. We use a game theoretical approach to explore the different responses of two competing supply chains to LW accreditation. We find that a moderate LW standard allows f...
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作者：Liu, Weiliang; Sun, Qiuzhuang; Tang, Loon Ching; Ye, Zhisheng
作者单位：University of Chicago; Chinese University of Hong Kong; University of Sydney; National University of Singapore
摘要：This paper studies the data-driven design of a smart emergency response system for out-of-hospital cardiac arrest (OHCA) that involves drones for automatic external defibrillator delivery and community responders alerted via a mobile application, in addition to ambulances. Our study is motivated by the widespread exploration of drones for delivery service, and the emergence of mobile applications that crowdsource community for emergency response. Based on a historical OHCA dataset with communi...
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作者：Gu, Wei; Li, Meng; Zhang, Shichen
作者单位：University of Science & Technology Beijing; University of Houston System; University of Houston; Tianjin University
摘要：In this article, we explore the impact of implementing an algorithmic supervisor, a data analytics tool that offers real-time feedback to employees, on their overall performance. We collaborate with a leading service company that initiated the transition from human supervisors to an algorithmic supervisor for managing call agents in their outbound call center on September 18, 2019. We collect data for 220,085 calls over a span of 6 months-that is, 3 months before and 3 months after the introdu...
