-
作者：Dehoratius, Nicole; Guererk, Ozgur; Honhon, Dorothee; Hyndman, Kyle
作者单位：University of Chicago; University of Cologne; University of Texas System; University of Texas Dallas
摘要：Retail store employees are increasingly being asked to pick orders from inventory. These tasks are performed under intense conditions and are often made more difficult because of high product variety and high degrees of product similarity. We conduct a real-effort task in a virtual environment where subjects must sort cubes into bins. We study task complexity by varying the degree of similarity between the cubes and task intensity by varying the arrival rate of the cube. We focus on four perfo...
-
作者：Yang, Jie; He, Fang; Shen, Zuo-Jun Max; Lin, Xi
作者单位：Tongji University; Tsinghua University; University of Hong Kong; University of Hong Kong; University of Michigan System; University of Michigan
摘要：This study investigates the operations of a novel service model, mobile charging, in which an e-commerce platform operator dispatches trucks equipped with charging piles to provide charging services for customers' electric vehicles with low battery levels. We model the platform-customer interaction with a Stackelberg game and explicitly characterize customers' optimal charging decisions under the platform's various service plans. In a general scenario that involves charging requests within a t...
-
作者：Fang, Sihan; Astvansh, Vivek; Tong, Siliang (Jack); Lee, Hsiao-Hui; Guo, Yue
作者单位：Shanghai Jiao Tong University; McGill University; McGill University; Indiana University System; Indiana University Bloomington; Indiana University System; Indiana University Bloomington; Nanyang Technological University; National Chengchi University; Southern University of Science & Technology
摘要：A brand manager can interpret a rival's product recall as an opportunity to preempt sales and/or signal superior quality by raising their brand's ad spending. Conversely, they may interpret the recall as a threat that may harm their brand's image and/or lead buyers to draw unfavorable comparisons between their brand and the recalling brand. This interpretation nudges the manager to suppress their brand's ad spending. The authors test the interpretations empirically in the context of 62 substit...
-
作者：Hu, Kejia; Kong, Lu; Jia, Zhenzhen
作者单位：University of Oxford; State University System of Florida; University of South Florida; Xi'an Jiaotong University
摘要：Supplier selection is critical in the sourcing process: retailers evaluate candidate suppliers across multiple attributes, including price, quality, speed, and service, to locate an ideal supply chain partner. While related theoretical research requires prior knowledge of retailers' preferences across attributes, little empirical evidence about the criteria has been drawn from actual sourcing decisions. Capitalizing on an innovative online marketplace where manufacturers sell production capaci...
-
作者：Thornton, LaDonna M.; Jones, Angela L.; Ekpo, Akon E.; Kent, Pettis; Story, W. Keith
作者单位：Auburn University System; Auburn University; Howard University; Loyola University Chicago; Loyola University Chicago; Mississippi State University
摘要：Minority frontline workers are often required to engage in interracial service encounters, which often involve additional complexities due to the subtle biases and stereotypes held by customers. Improving service delivery in interracial service encounters requires understanding the experiences of minority frontline workers. We begin by explaining the challenges faced by minority frontline workers and then offer an analytical framework that will allow operations management research to better ac...
-
作者：Massimino, Brett; Handley, Sean
作者单位：Virginia Commonwealth University; University of South Carolina System; University of South Carolina Columbia
摘要：As businesses increasingly move into digital domains, digital piracy has become more prevalent and more costly. Pre-release piracy, where pirated versions of digital products are distributed before legitimate ones, remains particularly damaging to digital product developers. Although workers' social norms may play a critical role, limited research exists on the behavioral factors that intentionally or unintentionally contribute to pre-release piracy, particularly when considering multinational...
-
作者：Liu, Che-Wei; Saldanha, Terence J. V.; Mithas, Sunil
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Arizona State University; Arizona State University-Tempe; University System of Georgia; University of Georgia; State University System of Florida; University of South Florida
摘要：How do digital skills influence individuals' wages in contexts where caste-based and gender-based social stratification play an important role? We draw on sociology and economics literature to argue that the returns to digital skills in such contexts are shaped by caste and gender, and that digital skills empower disadvantaged individuals to increase their wages. Our empirical analysis of a rich micro-dataset on more than 20,000 individuals across all states in India from two waves of Indian H...
-
作者：Ornelas, Jacob; Slaugh, Vincent W.; Anderson, Christopher K.
作者单位：Cornell University
摘要：Native American-owned enterprises commonly use preference hiring to promote tribal self-sufficiency and include a population historically excluded from the workforce. Based on interviews with tribal casino executives, we describe how this socially important practice creates operational challenges and how some casinos have addressed these. First, we show that Native American population density and customer satisfaction at tribal casinos are negatively correlated. While managers acknowledge the ...
-
作者：Cen, Ling; Han, Yanru; Wu, Jing
作者单位：Chinese University of Hong Kong; Stevens Institute of Technology
摘要：An equal employment opportunity (EEO) policy is an essential practice of workplace diversity, equity, and inclusion. Using a novel measure of workplace EEO based on the textual analysis of online job postings, we show a lead-lag pattern of EEO practice between principal customers and their dependent suppliers. The leadlag effect is more pronounced when principal customers enjoy greater bargaining power, consistent with the view that dependent suppliers adjust EEO policies to cater to customer ...
-
作者：Li, Meng; Wang, Shuming; Xu, Liang
作者单位：University of Houston System; University of Houston; Chinese Academy of Sciences; University of Chinese Academy of Sciences, CAS; Singapore Management University
摘要：This study examines the impact of a replenishment recommendation system on inventory management in convenience stores. We collaborate with a convenience store chain to implement the system in some locations while leaving others unchanged. We find that the introduction of the system increases reorder points and reduces order size, leading to a 2.9% improvement in service levels without requiring additional inventory and without negatively affecting sales or revenue. Additionally, it reduces man...
