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作者：Balasubramanian, S; Konana, P; Menon, NM
作者单位：University of North Carolina; University of North Carolina Chapel Hill; University of Texas System; University of Texas Austin; University of Texas System; University of Texas Dallas
摘要：Many firms are moving to make virtual interfaces their primary, or even sole, points of customer contact In this environment, some traditional service quality dimensions that. determine customer satisfaction, such as the physical appearance of facilities, employees, and equipment, and employees' responsiveness and empathy, are unobservable. In contrast, trust may play a central role here, in enhancing customer satisfaction. We model trust as an endogenously, formed, entity that ultimately impa...
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作者：Ryall, MD
作者单位：University of Rochester
摘要：This paper presents a formal theory of subjective rationality and demonstrates its application to corporate strategy. An agent is said to be subjectively rational when decisions are consistent with the available facts and, where these are lacking, with the agent's own subjective assessments. A self-confirming equilibrium arises when agents' subjectively rational actions generate events that are consistent with their own expectations. Equilibrium strategies may be suboptimal because certain cou...
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作者：Iyer, AV; Jain, A
作者单位：Purdue University System; Purdue University; University of Washington; University of Washington Seattle
摘要：We model a supply chain with two retail warehouses that place replenishment orders with a common manufacturing capacity. The two,retailers differ in the variability of their order-streams. The order-stream from one retail warehouse is modeled as a Poisson process and from the other as a hyperexponential renewal process. Each retail warehouse uses a base-stock policy to place replenishment orders with, the manufacturer. The manufacturer is modeled as a first-come-first-serve, single exponential...
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作者：Pentland, BT
作者单位：Michigan State University; Michigan State University's Broad College of Business
摘要：Variability in organizational work processes is believed to influence productivity quality, flexibility, and a host of other aspects of organizational design and management, but. this construct has never been Clearly conceptualized and measured. This paper introduces the concept of sequential variety which accounts for variability in the sequence of events or actions that make up a process. This paper also proposes and compares three measures of sequential variety in organizational processes: ...
