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作者：Ren, Z. Justin; Zhou, Yong-Pin
作者单位：Boston University; University of Washington; University of Washington Seattle
摘要：In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We model the call center as a G/G/s queue with customer abandonment. Each call has a revenue potential, and we model the call center's service quality by the percentage of calls resolved (revenue realized). The call center makes two strategic decisions: how many agents to have and how much effort to exert to achieve servic...
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作者：Nicolaou, Nicos; Shane, Scott; Cherkas, Lynn; Hunkin, Janice; Spector, Tim D.
作者单位：University of Cyprus; University System of Ohio; Case Western Reserve University; University of London; King's College London
摘要：We used quantitative genetics techniques to compare the entrepreneurial activity of 870 pairs of monozygotic (MZ) and 857 pairs of same-sex dizygotic (DZ) twins from the United Kingdom. We ran model-fitting analyses to estimate the genetic, shared environmental and nonshared environmental effects on the propensity of people to become entrepreneurs. We found relatively high heritabilities for entrepreneurship across different operationalizations of the phenomenon, with little effect of family e...
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作者：Talreja, Rishi; Whitt, Ward
作者单位：Columbia University
摘要：Motivated by models of tenant assignment in public housing, we study approximating deterministic fluid models for overloaded queueing systems having multiple customer classes (classes of tenants) and multiple service pools (housing authorities), each with many servers (housing units). Customer abandonment acts to keep the system stable, yielding a proper steady-state description. Motivated by fairness considerations, we assume that customers are selected for service by newly available servers ...
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作者：Hann, Il-Horn; Hui, Kai-Lung; Lee, Sang-Yong T.; Png, Ivan P. L.
作者单位：University of Southern California; City University of Hong Kong; National University of Singapore; Hanyang University; National University of Singapore
摘要：We introduce the concept of marketing avoidance-consumer efforts to conceal themselves and to deflect marketing. The setting is one in which sellers market some item through solicitations to potential consumers, who differ in their benefit from the item and suffer harm from receiving solicitations. Concealment by one consumer induces sellers to shift solicitations to other consumers, whereas deflection does not. Solicitations cause two externalities: direct harm on consumers and the (indirect)...
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作者：Majumder, Pranab; Srinivasan, Ashok
作者单位：Duke University; University of Southern California
摘要：This paper considers network supply chains with price dependent demand by modelling them as large acyclic networks. Such large networks are common in the automobile and apparel industries. We develop a model to analyze the effect of these large-scale problems involving long sequences of contracts, and show that contract leadership, as well as leader position in the network, affect the performance of the entire supply chain. We generalize Spengler (Spengler, J. 1950. Vertical integration and an...
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作者：Hasija, Sameer; Pinker, Edieal J.; Shumsky, Robert A.
作者单位：State University of New York (SUNY) System; Binghamton University, SUNY; University of Rochester; Dartmouth College
摘要：In this paper, we examine contracts to coordinate the capacity decision of a vendor who has been hired by a client to provide call center support. We consider a variety of contracts, all based on our observations of contracts used by one large vendor. We examine the role of different contract features such as pay-per-time, pay-per-call, service-level agreements, and constraints on service rates and abandonment. We show how different combinations of these contract features enable client firms t...
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作者：Mithas, Sunil; Krishnan, M. S.
作者单位：University System of Maryland; University of Maryland College Park; University of Michigan System; University of Michigan
摘要：This paper studies the influence of supply-side and demand-side factors on the compensation of information technology (IT) professionals and considers the human capital and institutional explanations. We focus on returns to an MBA and the IT-related experience of IT professionals and use the largest data set of IT professionals that has been compiled to date in the United States to answer our research questions. We find that firms pay a significant premium for an MBA. Although firms value the ...
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作者：Pierce, Lamar; Snyder, Jason
作者单位：Washington University (WUSTL); University of California System; University of California Los Angeles
摘要：In this paper, we explore how organizations influence the unethical behavior of their employees. Using a unique data set of over three million vehicle emissions tests, we find strong evidence of ethical spillovers from firms to individuals. When inspectors work across different organizations, they adjust the rate at which they pass vehicles to the norms of those with whom they work. These spillovers are strongest at large facilities and corporate chains, and weakest for the large-volume inspec...
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作者：Gans, Joshua S.; Hsu, David H.; Stern, Scott
作者单位：University of Melbourne; University of Pennsylvania; Northwestern University
摘要：This paper considers the impact of the intellectual property (IP) system on the timing of cooperation/licensing by start-up technology entrepreneurs. If the market for technology licenses is efficient, the timing of licensing is independent of whether IP has already been granted. In contrast, the need to disclose complementary (yet unprotected) knowledge, asymmetric information or search costs may retard efficient technology transfer. In these cases, reductions in uncertainty surrounding the s...
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作者：Haefliger, Stefan; von Krogh, Georg; Spaeth, Sebastian
作者单位：Swiss Federal Institutes of Technology Domain; ETH Zurich
摘要：Code reuse is a form of knowledge reuse in software development that is fundamental to innovation in many fields. However, to date there has been no systematic investigation of code reuse in open source software projects. This study uses quantitative and qualitative data gathered from a sample of six open source software projects to explore two sets of research questions derived from the literature on software reuse in firms and open source software development. We find that code reuse is exte...
