-
作者：Xue, Mei; Hitt, Lorin M.; Chen, Pei-yu
作者单位：Boston College; University of Pennsylvania; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：This paper examines the drivers of adoption of Internet banking and the linkages among adoption drivers and outcomes (product acquisition, service activity, profitability, loyalty). We relate Internet banking adoption to customer demand for banking services, the availability of alternative channels, customers' efficiency in service coproduction (customer efficiency), and local Internet banking penetration. We find that customers who have greater transaction demand and higher efficiency, and re...
-
作者：Atahan, Pelin; Sarkar, Sumit
作者单位：Ozyegin University; University of Texas System; University of Texas Dallas
摘要：Websites typically provide several links on each page visited by a user. Whereas some of these links help users easily navigate the site, others are typically used to provide targeted recommendations based on the available user profile. When the user profile is not available ( or is inadequate), the site cannot effectively target products, promotions, and advertisements. In those situations, the site can learn the profile of a user as the user traverses the site. Naturally, the faster the site...
-
作者：Dahl, Michael S.
作者单位：Aalborg University
摘要：This article analyzes the relationship between organizational change and employee health. It illuminates the potentially negative outcomes of change at the level of the employee. In addition, it relates to the ongoing debate over how employees react to and respond to organizational change. I hypothesize that change increases the risk of negative stress, and I test this hypothesis using a comprehensive panel data set of all stress-related medicine prescriptions for 92,860 employees working in 1...
-
作者：Moldoveanu, Mihnea C.; Baum, Joel A. C.
作者单位：University of Toronto
摘要：We investigate the epistemology of trust in social networks. We posit trust as a special epistemic state that depends on actors' beliefs about each others' beliefs as well as about states of the world. It offers new ideas and tools for representing the core elements of trust both within dyads and larger groups and presents an approach that makes trust measurable in a noncircular and predictive, rather than merely postdictive, fashion. After advancing arguments for the importance of interactive...
-
作者：Simcoe, Timothy S.; Waguespack, Dave M.
作者单位：Boston University; National Bureau of Economic Research; University System of Maryland; University of Maryland College Park
摘要：How much are we influenced by an author's identity when evaluating his or her work? This paper exploits a natural experiment to measure the impact of status signals in the context of open standards development. For a period of time, e-mails announcing new submissions to the Internet Engineering Task Force would replace individual author names with et al. if submission volumes were unusually high. We measure the impact of status signals by comparing the effect of obscuring high-versus low-statu...
-
作者：Ding, Waverly W.
作者单位：University of California System; University of California Berkeley
摘要：This paper investigates the effect of founders' professional-education background on the adoption of an open-science technology strategy, using a sample of 512 young biotechnology firms. After controlling for founders' prior work experience and other organizational and environmental factors, I find that firms with proportionally more Ph.D.-holding entrepreneurs on the founding team have a higher probability of adopting open science. In addition, founders' educational background can mitigate th...
-
作者：Shulman, Jeffrey D.; Coughlan, Anne T.; Savaskan, R. Canan
作者单位：University of Washington; University of Washington Seattle; Northwestern University; Southern Methodist University
摘要：This paper investigates the pricing and restocking fee decisions of two competing firms selling horizontally differentiated products. We model a duopoly facing consumers who have heterogeneous tastes for the products and who must experience a product before knowing how well it matches with their preferences. The analysis yields several key insights. Restocking fees not only can be sustained in a competitive environment, but also are more severe when consumers are less informed about product fi...
