3期

最新文章

• Stochastic comparisons in airline revenue management AI翻译
  作者：Cooper, William L.; Gupta, Diwakar
  作者单位：University of Minnesota System; University of Minnesota Twin Cities
  摘要：Consider two markets of different sizes but similar costs and fare structure. All other things being equal, is an airline's expected revenue larger in the market with larger demand? If not, under what circumstances is it possible to compare expected revenues without carrying out a detailed analysis? In this article, we provide answers to these questions by studying the relationship between the optimal expected revenue and the demand distributions when the latter are comparable according to var...
• The impact of increased employee retention on performance in a customer contact center AI翻译
  作者：Whitt, Ward
  作者单位：Columbia University
  摘要：A mathematical model is developed to help analyze the benefit in contact-center performance obtained from increasing employee (agent) retention, which is in turn obtained by increasing agent job satisfaction. The contact-center performance may be restricted to a traditional productivity measure such as the number of calls answered per hour, or it may include a broader measure of the quality of service, e.g., revenue earned per hour or the number of problems successfully resolved per hour. The ...
• Competition, cooperation, and information sharing in a two-echelon assembly system AI翻译
  作者：Zhang, Fuqiang
  作者单位：University of California System; University of California Irvine
  摘要：This paper studies a two-echelon assembly system and explores several important issues in managing decentralized supply chains. First, we investigate the behavior of the assembly system under decentralized control. It is shown that the Nash equilibrium of the competitive assembly system exists but is never system optimal. Next, we examine the role of information in the assembly system. We consider horizontal information sharing on the inventory status between the suppliers and demonstrate when...