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作者：Robinson, Lawrence W.; Chen, Rachel R.
作者单位：Cornell University; University of California System; University of California Davis
摘要：Almost all research in appointment scheduling has focused on the trade-off between customer waiting times and server idle times. In this paper, we present an observation-based method for estimating the relative cost of the customer waiting time, which is a critical parameter for finding the optimal appointment schedule.
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作者：Zhou, Sean X.; Tao, Zhijie; Chao, Xiuli
作者单位：Chinese University of Hong Kong; University of Michigan System; University of Michigan
摘要：Product returns have become a significant feature of many manufacturing systems. Because products are returned under different operational conditions, they usually require different remanufacturing effort/costs. Motivated by a project with a major energy company that manages its inventory through options of ordering and remanufacturing returned products (cores) in various condition, in this paper, we study a single-product, periodic-review inventory system with multiple types of cores. The ser...
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作者：Zhang, Dan
作者单位：McGill University
摘要：We consider a nonlinear nonseparable functional approximation to the value function of a dynamic programming formulation for the network revenue management (RM) problem with customer choice. We propose a simultaneous dynamic programming approach to solve the resulting problem, which is a nonlinear optimization problem with nonlinear constraints. We show that our approximation leads to a tighter upper bound on optimal expected revenue than some known bounds in the literature. Our approach can b...
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作者：Akan, Mustafa; Ata, Baris; Lariviere, Martin A.
作者单位：Carnegie Mellon University; Northwestern University
摘要：We consider outsourcing in two important service settings: call center and order fulfillment operations. An important factor in both is the inherent economies of scale. Therefore, we advance a unifying model covering both applications and study the associated contracting problem under information asymmetry. At the time of contracting, the outsourcing firm, the originator, faces uncertainty regarding the demand volume but has private information about its probability distribution. The true dema...
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作者：Bensoussan, Alain; Feng, Qi; Sethi, Suresh P.
作者单位：University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Austin; University of Texas System; University of Texas Dallas
摘要：We deal with the problem of a profit-maximizing vendor selling a perishable product. At the beginning of a planning cycle, the vendor determines a minimum committed order per period. During the cycle, he may also place a supplemental order in each period based on the observed demand signal in that period. Moreover, the vendor is committed to a specific service target evaluated over the planning cycle. This is a complex problem, and we, as an approximation, offer a single-period, two-stage mode...
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作者：Li, Kate J.; Fong, Duncan K. H.; Xu, Susan H.
作者单位：Suffolk University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Trade-in programs are offered extensively in business-to-business (B2B) markets. The success of such programs depends on well-designed and executed trade-in policies as well as accurate prediction of return flow to support operational decisions. Motivated by a real problem facing a high-tech company, this paper develops methods to segment customers and forecast product returns based on return merchandise authorization information. Noisy, yet proven to be valuable, returned quantity signals are...
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作者：Kurtulus, Muemin; Nakkas, Alper
作者单位：Vanderbilt University; Vanderbilt University
摘要：Retail assortment planning can have a tremendous impact on a retailer's bottom-line performance. Over the past years, retailers have increasingly relied on their leading manufacturers for recommendations regarding the assortment to be offered to the consumers in a particular category, a practice often referred to as category captainship. Our research investigates the consequences of using category captains for assortment selection decisions. We develop a game-theoretic model where multiple man...
