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作者：Craig, Nathan; DeHoratius, Nicole; Raman, Ananth
作者单位：University System of Ohio; Ohio State University; University of Chicago; Harvard University
摘要：To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from retailers, by testing this relationship in the field. We analyze a field experiment at the supplier Hugo Boss to determine how the supplier's inventory service level affects demand from its retailer customers. We find increases in histo...
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作者：Pince, Cerag; Ferguson, Mark; Toktay, Beril
作者单位：Kuhne Logistics University; University of South Carolina System; University of South Carolina Columbia; University System of Georgia; Georgia Institute of Technology
摘要：The high cost of lenient return policies force consumer electronics original equipment manufacturers (OEMs) to look for ways to recover value from lightly used consumer returns, which constitute a substantial fraction of sales and cannot be resold as new products. Refurbishing to remarket or to fulfill warranty claims are the two common disposition options considered to unlock the value in consumer returns, which present the OEM with a challenging problem: How should an OEM dynamically allocat...
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作者：Kang, Keumseok; Shanthikumar, J. George; Altinkemer, Kemal
作者单位：State University System of Florida; Florida International University; Purdue University System; Purdue University
摘要：We study a new dynamic order acceptance and assignment problem of a make-to-order manufacturing or service system that produces heterogeneous products or services using heterogeneous servers. Unlike traditional dynamic order acceptance and assignment problems, in our settings the system can strategically postpone acceptance and assignment decisions for orders in hand. The system does this while waiting for more profitable orders to come and/or more productive servers to become available, with ...
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作者：Huang, Lu; Song, Jing-Sheng; Tong, Jordan
作者单位：Alphabet Inc.; Google Incorporated; Duke University; University of Wisconsin System; University of Wisconsin Madison
摘要：Globalization, innovation, social media, and exposure to natural and man-made disasters have increased organizations' need to cope with demand surges: random, significant increases in demand in an otherwise relatively stable demand environment. To build supply chain capabilities, organizations face a choice between two fundamentally different sourcing strategies-reactive capacity and safety stock. We develop a framework to guide the joint sourcing strategy that minimizes the long-run average c...
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作者：Muthulingam, Suresh; Agrawal, Anupam
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Texas A&M University System; Texas A&M University College Station
摘要：We use a unique empirical setting to investigate the spillover of quality knowledge across supply chains and to the examine contingencies that affect such spillover. We analyze the quality performance of 191 suppliers, who utilize the same facilities to manufacture similar products for two distinct businesses: one that makes cars and the other that makes commercial vehicles. From 2006 to 2009, the car business undertook 2,121 quality improvement initiatives at these suppliers, while the commer...
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作者：Muthulingam, Suresh; Agrawal, Anupam
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作者：Bray, Robert L.; Coviello, Decio; Ichino, Andrea; Persico, Nicola
作者单位：Northwestern University; Universite de Montreal; HEC Montreal; European University Institute; University of Bologna
摘要：We model how a judge schedules cases as a multiarmed bandit problem. The model indicates that a first-in-first-out (FIFO) scheduling policy is optimal when the case completion hazard rate function is monotonic. But there are two ways to implement FIFO in this context: at the hearing level or at the case level. Our model indicates that the former policy, prioritizing the oldest hearing, is optimal when the case completion hazard rate function decreases, and the latter policy, prioritizing the o...
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作者：Yoo, Onesun Steve; Roels, Guillaume; Corbett, Charles J.
作者单位：University of London; University College London; University of California System; University of California Los Angeles
摘要：For many early-stage entrepreneurs, hiring the first employee is a critical step in the firm's growth. Doing so often requires significant time and monetary investments. To understand the trade-offs involved in deciding when to hire the first employee and how hiring differs in entrepreneurial settings from more established firm settings, we present a simple growth model that depends on two critical inputs for revenue generation: the entrepreneur's time and money. We show that without hiring, t...
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作者：Huh, Woonghee Tim; Janakiraman, Ganesh; Nagarajan, Mahesh
作者单位：University of British Columbia; University of Texas System; University of Texas Dallas
摘要：We study a periodically reviewed multiechelon serial inventory system with a capacity constraint on the order quantity at each stage. The cost criterion we use to evaluate inventory policies for this system is the sum of the expected long-run average holding and shortage costs. It is well known that for this problem, characterizing the structure of the optimal policy and computing it are very difficult. We consider the use of echelon base-stock policies for our system (even though they are kno...
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作者：Buell, Ryan W.; Campbell, Dennis; Frei, Frances X.
作者单位：Harvard University
摘要：When does increased service quality competition lead to customer defection? And, which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high (low) quality ...
