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作者：Cui, Ruomeng; Li, Meng; Zhang, Shichen
作者单位：Emory University; University of Houston System; University of Houston; Nankai University
摘要：Problem definition: In this research, we study how buyers' use of artificial intelligence (AI) affects suppliers' price quoting strategies. Specifically, we study the impact of automation-that is, the buyer uses a chatbot to automatically inquire about prices instead of asking in person-and the impact of smartness-that is, the buyer signals the use of a smart AI algorithm in selecting the supplier. Academic/practical relevance: In a world advancing toward AI, we explore how AI creates and deli...
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作者：Beer, Ruth; Ahn, Hyun-Soo; Leider, Stephen
作者单位：City University of New York (CUNY) System; Baruch College (CUNY); University of Michigan System; University of Michigan
摘要：Problem definition: Giving out a symbolic supplier of the year or outstanding supplier award can be beneficial for a buyer as it may incentivize a supplier to exert higher efforts. However, when a good supplier is scarce, the award announces which supplier is particularly good and may increase the cost of building and maintaining the relationship. This paper studies both positive and negative effects of a symbolic award and offers explanations on underlying behavioral mechanisms. Academic/prac...
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作者：Dai, Tinglong; Wang, Xiaofang; Hwang, Chao-Wei
作者单位：Johns Hopkins University; Johns Hopkins University; Renmin University of China; Johns Hopkins University; Johns Hopkins Medicine
摘要：Problem definition: Among the most vexing issues in the U.S. healthcare ecosystem is inappropriate use of percutaneous coronary intervention (PCI) procedures, also known as overstenting. A key driver of overstenting is physician subjectivity in eyeballing a coronary angiogram. Advanced tests such as fractional flow reserve (FFR) provide more precise and objective measures of PCI appropriateness, yet the decision to perform these tests is endogenous and not immune to clinical ambiguity associat...
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作者：Hu, Kejia; Allon, Gad; Bassamboo, Achal
作者单位：Vanderbilt University; University of Pennsylvania; Northwestern University
摘要：Problem definition: Customers are likely to initiate retrial calls when their previous contact with a call center fails to deliver a satisfactory resolution. According to industry reports, retrials are listed as a top annoying issue for customers and hurt call centers' profits. Though recognizing this problem, call centers find it challenging to reduce retrials without overshooting their operating expenses. Our research aims to empirically understand the mechanism of customer retrials and then...
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作者：Uichanco, Joline
作者单位：University of Michigan System; University of Michigan
摘要：Problem definition: We study the problem faced by the Philippine Department of Social Welfare (DSWD) in prepositioning relief items before landfall of an oncoming typhoon whose future outcome (trajectory and wind speed) is uncertain. Academic/practical relevance: The importance of prepositioning was a hard lesson learned from Super Typhoon Haiyan that devastated the Philippines in 2013, when many affected by the typhoon did not have immediate access to food and water. In a typhoon-prone countr...
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作者：Jung, Seung Hwan; Kouvelis, Panos
作者单位：Yonsei University; Washington University (WUSTL)
摘要：Problem definition:We consider opportunities for cooperation at the supply levelbetween twofirms that are rivals in the end-product market. One of ourfirms is vertically inte-grated (VI), has in-house production capabilities, and may also supply its rival. The other is adownstream outsourcing (DO)firm that has better market information. The DO is willing toconsider a supply partnership with the VI, but it also has the option to use the outside supplymarket.Academic/practical relevance:Such co-...
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作者：Chen, Zhi; Mihm, Jurgen; Schlapp, Jochen
作者单位：National University of Singapore; National University of Singapore; INSEAD Business School; Frankfurt School Finance & Management
摘要：Problem definition: Most industrial innovations consist of multiple interacting components that must be combined into a final product to form an integrated system. When procuring such complex innovations from their suppliers, buyers face a substantial challenge: Should they tender the integrated system as a whole or, instead, procure the system's components individually from (possibly) different suppliers? Academic/practical relevance: Suppliers have become a major source of innovation for man...
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作者：Cui, Ruomeng; Ding, Hao; Zhu, Feng
作者单位：Emory University; Harvard University
摘要：Problem definition: We study the disproportionate impact of the lockdown as a result of the COVID-19 outbreak on female and male academic research productivity in social science. Academic/practical relevance: The lockdown has caused substantial disruptions to academic activities, requiring people to work from home. How this disruption affects productivity and the related gender equity is an important operations and societal question. Methodology: We collect data from the largest open-access pr...
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作者：Chen, Xiao Alison; Wang, Rowan; Zhang, Jianghua
作者单位：University System Of New Hampshire; University of New Hampshire; Southern University of Science & Technology; Shandong University
摘要：Problem definition: This work focuses on the hotel housekeeping process. In a field study, a possible channel of disease transmission between consecutive guests in hotel rooms is revealed. In order to prevent the transmission, an innovative assembly-line housekeeping method is developed. Academic/practical relevance: The transmission of infectious diseases during hotel stays (e.g., by touching unclean towels or bed linens) has been reported globally. Under the current COVID-19 pandemic, having...
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作者：Fatehi, Soraya; Wagner, Michael R.
作者单位：University of Texas System; University of Texas Dallas; University of Washington; University of Washington Seattle; Amazon.com
摘要：Problem definition: Because of the emergence and development of e-commerce, customers demand faster and cheaper delivery services. However, many retailers find it challenging to efficiently provide fast and on-time delivery services to their customers. Academic/practical relevance: Amazon and Walmart are among the retailers that are relying on independent crowd drivers to cope with on-demand delivery expectations. Methodology: We propose a novel robust crowdsourcing optimization model to study...
