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作者：Hasija, Sameer; Teo, Chung Piaw
作者单位：INSEAD Business School; National University of Singapore
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作者：Ren, Hang; Huang, Tingliang
作者单位：George Mason University; University of Tennessee System; University of Tennessee Knoxville
摘要：Problem definition: We study the emerging practice of using opaque selling to dispose of leftover inventory in vertically differentiated markets. With this selling strategy, a firm offers a synthetic product (after the regular selling season) for which consumers do not know the exact identity until after purchase. Academic/practical relevance: This opaque-selling strategy is implemented in several industries-for example, travel and retail. However, its mechanisms are yet to be fully understood...
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作者：Lu, Guanyi; Du, Rex Yuxing; Peng, Xiaosong (David)
作者单位：State University System of Florida; Florida State University; University of Texas System; University of Texas Austin; Lehigh University
摘要：Problem definition: Lawmakers have begun to introduce fair schedule legislations that require employers to provide shift workers with more predictable and consistent work schedules. Business owners are concerned that the resultant loss of scheduling flexibility could reduce overall operational efficiency. We argue this is not necessarily the case. Academic/practical relevance: Although recent studies suggest that increasing schedule predictability by reducing just-in-time scheduling can increa...
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作者：Hu, Ming; Momot, Ruslan; Wang, Jianfu
作者单位：University of Toronto; Northwestern University; University of Michigan System; University of Michigan; City University of Hong Kong
摘要：Problem definition: We study customer-centric privacy management in service systems. Academic/practical relevance: We explore the consequences of extended control over personal information by customers in such systems. Methodology: We adopt a stylized queueing model to capture a service environment that features a service provider and customers who are strategic in deciding whether to disclose personal information to the service provider-that is, customers' privacy or information disclosure st...
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作者：Cao, Xinyu; Zhang, Dennis; Huang, Lei
作者单位：New York University; Chinese University of Hong Kong; Washington University (WUSTL); Massachusetts Institute of Technology (MIT)
摘要：Problem definition: Using labor supply data from a large online education platform with more than 100,000 gig workers, we investigate how online gig workers changed their behavior after the outbreak of the coronavirus disease 2019 (COVID-19) pandemic and what drove the changes. Methodology and Results: Online gig workers sharply increased their labor supply on the platform by 23% from the announcement of national emergency to the end of April (stage 1); the increase became smaller in May and J...
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作者：Blanco, Christian C.
作者单位：University System of Ohio; Ohio State University
摘要：Problem definition: Carbon abatement opportunities are diverse, making it difficult to classify them. Do latent classes of carbon abatement opportunities exist and is there a type that is financially and environmentally superior? Methodology/results: In this study, we classify 16,525 implemented carbon abatement projects using text analysis. We benchmark our clustering method to the latent Dirichlet allocation model and verify our classifications using a crowd-sourcing platform. We then compar...
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作者：Miao, Sentao; Chao, Xiuli
作者单位：McGill University; University of Michigan System; University of Michigan
摘要：Problem definition: Consider an online personalized assortment optimization problem in which customers arrive sequentially and make their decisions (e.g., click an ad, purchase a product) following the multinomial logit choice model with unknown parameters. Utilizing a customer's personal information that is high-dimensional, the firm selects an assortment tailored for each individual customer's preference. Academic/practical relevance: High dimensionality of a customer's contextual informatio...
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作者：Wang, Yiwei; Lu, Lauren Xiaoyuan; Shi, Pengcheng
作者单位：Zhejiang University; Dartmouth College
摘要：Problem definition: This paper empirically investigates how customer email engagement affects the profitability of subscription service providers and retailers. They have been using email engagement to increase customer retention. However, it is unclear whether email engagement improves their profitability. The existing literature focuses on email engagement's benefit of customer retention but ignores its associated operating cost to serve retained customers. Methodology/results: We analyze th...
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作者：Roy, Abhishek; Gilbert, Stephen M.; Lai, Guoming
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; University of Texas System; University of Texas Austin
摘要：Problem definition: Although it is well known that a reseller's ability to hold strategic inventory under a short-term supply contract can potentially benefit both the reseller and a supplier, existing research on strategic inventory focuses almost exclusively on exclusive reselling environments. However, in practice, multiple suppliers often sell to the same nonexclusive reseller, and it is not uncommon for suppliers to ask for future commitments to order quantities from resellers in return f...
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作者：Zhang, Yue; Westerweel, Bram; Basten, Rob; Song, Jing-Sheng
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; Eindhoven University of Technology; Duke University
摘要：Problem definition: We consider an OEM supplying a single part to multiple buyers over an infinite horizon. We study how the OEMcan digitize the spare parts supply chain by leveraging 3D printing via intellectual property (IP) licensing. Academic/practical relevance: Additive manufacturing, also known as 3D printing, has the potential to shift supply chains from global networks that rely on centralized production with traditional manufacturing technologies to mainly digital networks with distr...
