作者：Canyakmaz, Caner; Boyaci, Tamer
作者单位：Ozyegin University; European School of Management & Technology
摘要：Problem definition: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible, while service parameters are known with certainty. In practice, however, people only have partial information on the service environment, in the sense that they are not able to fully discern prevalent uncertainties. This is because assessing possible delays and rewards is costly, as it requires time, attention, and cognitive capacity, which are a...
