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作者：Buell, Ryan W.; Ramdas, Kamalini; Soenmez, Nazli; Srinivasan, Kavitha; Venkatesh, Rengaraj
作者单位：Harvard University; University of London; London Business School; European School of Management & Technology
摘要：Problem definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming, perhaps unquestioningly, that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients are served in batches and the dynamics of group interaction could lead to increased client engagement, which could improve outcomes. However, the loss of privacy and personal connection might undermine engagement. The engagement dyn...
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作者：Manchiraju, Chandrasekhar; Dawand, Milind; Janakiraman, Ganesh; Raghunathan, Arvind
作者单位：Michigan State University; Michigan State University's Broad College of Business; University of Texas System; University of Texas Dallas
摘要：Problem definition: Revenue management in railways distinguishes itself from that in traditional sectors, such as airline, hotel, and fashion retail, in several important ways. (i) Capacity is substantially more flexible in the sense that changes to the capacity of a train can often be made throughout the sales horizon. Consequently, the joint optimization of prices and capacity assumes genuine importance. (ii) Capacity can only be added in discrete chunks (i.e., coaches). (iii) Passengers wit...
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作者：Raghavan, S.; Zhang, Rui
作者单位：University System of Maryland; University of Maryland College Park; University System of Maryland; University of Maryland College Park; University of Colorado System; University of Colorado Boulder
摘要：Problem definition: Last-mile delivery is a critical component of logistics networks, accounting for approximately 30%-35% of costs. As delivery volumes have increased, truck route times have become unsustainably long. To address this issue, many logistics companies, including FedEx and UPS, have resorted to using a driver aide to assist with deliveries. The aide can assist the driver in two ways. As a jumper, the aide works with the driver in preparing and delivering packages, thus reducing t...
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作者：Khern-am-nuai, Warut; So, Hyunji; Cohen, Maxime C.; Adulyasak, Yossiri
作者单位：McGill University; Universite de Montreal; HEC Montreal
摘要：Problem definition: Restaurant review platforms, such as Yelp and TripAdvisor, routinely receive large numbers of photos in their review submissions. These photos provide significant value for users who seek to compare restaurants. In this context, the choice of cover images (i.e., representative photos of the restaurants) can greatly influence the level of user engagement on the platform. Unfortunately, selecting these images can be time consuming and often requires human intervention. At the...
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作者：Gao, Long; Nikoofal, Mohammad Ebrahim; Zhang, Wei
作者单位：University of California System; University of California Riverside; Toronto Metropolitan University; Zhejiang University
摘要：Problem definition: We study a procurement problem, where the supplier holds superior cost information and can learn to improve efficiency over time. Despite its prevalence, the supply chain literature provides limited guidance on how to manage learning suppliers with evolving private information. Methodology/results: We use mechanism design. We show that supplier learning has both efficiency and agency effects, it can induce countervailing incentives, and the agency effect can overwhelm the e...
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作者：Du, Jianzhong; Gao, Siyang; Chen, Chun-Hung
作者单位：Fudan University; City University of Hong Kong; City University of Hong Kong; George Mason University
摘要：Problem definition: Personalized medicine (PM) seeks the best treatment for each patient among a set of available treatment methods. Because a specific treatment does not work well on all patients, traditionally, the best treatment was selected based on the doctor's personal experience and expertise, which is subject to human errors. In the meantime, stochastic models have been well developed in the literature for a lot of major diseases. This gives rise to a simulation-based solution for PM, ...
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作者：Zhu, Wenchang; Topaloglu, Huseyin
摘要：Problem definition: We consider network revenue management problems with flexible products. We have a network of resources with limited capacities. To each customer arriving into the system, we offer an assortment of products. The customer chooses a product within the offered assortment or decides to leave without a purchase. The products are flexible in the sense that there are multiple possible combinations of resources that we can use to serve a customer with a purchase for a particular pro...
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作者：Kim, Song-Hee; Tong, Jordan
作者单位：Seoul National University (SNU); University of Wisconsin System; University of Wisconsin Madison
摘要：Problem definition: Do physicians exhibit predictable behavioral bias when making admission control decisions under patient diagnosis uncertainty with stochastic arrivals and lengths of stay? How can we structure feedback to help improve their decision making? Methodology/results: We use a behavioral model to theorize how a diagnosis anchoring and insufficient adjustment heuristic may lead to an over-rationing bias, and we hypothesize when this bias is greatest. We then propose that feedback f...
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作者：Bish, Douglas R.; Bish, Ebru K.; El Hajj, Hussein
作者单位：University of Alabama System; University of Alabama Tuscaloosa; Santa Clara University
摘要：Problem definition: Infectious disease screening can be expensive and capacity constrained. We develop cost-and capacity-efficient testing designs for multidisease screening, considering (1) multiplexing (disease bundling), where one assay detects multiple diseases using the same specimen (e.g., nasal swabs, blood), and (2) pooling (specimen bundling), where one assay is used on specimens from multiple subjects bundled in a testing pool. A testing design specifies an assay portfolio (mix of si...
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作者：Cui, Ruomeng; Lu, Zhikun; Sun, Tianshu; Golden, Joseph M.
作者单位：Emory University; University of Southern California
摘要：Problem definition: Online retailers have to provide customers with an estimate of how fast an order can be delivered before they decide to make the purchase. Retailers can strategically adjust this delivery speed promise online without changing offline infrastructure, and doing so may fundamentally impact business outcomes. It can influence consumers' purchasing decisions and postpurchase experiences, often in the opposite direction. On one hand, an aggressive (i.e., faster) delivery estimate...
