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作者：Aparicio, Diego; Prelec, Drazen; Zhu, Weiming
作者单位：University of Navarra; IESE Business School; Massachusetts Institute of Technology (MIT); University of Hong Kong
摘要：Problem definition: This paper examines frictions in the shopping funnel using empirical clickstream data from an online travel platform. We analyze (a) customers' heterogeneous search and purchase behaviors and (b) their reactions to changes in assortment size. We then develop a consider-then-choose model to generalize our findings. Methodology/results: We characterize the online customer journey as a two-stage consider-thenchoose framework. In the consider stage, we analyze the consideration...
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作者：Ryu, Minseok; Jiang, Ruiwei
作者单位：Arizona State University; Arizona State University-Tempe; University of Michigan System; University of Michigan
摘要：Problem definition: We study a nurse staffing problem under random nurse demand and absenteeism. Although the demand uncertainty is exogenous, the absenteeism uncertainty is decision-dependent, that is, the number of nurses who show up for work partially depends on the nurse staffing level. For quality of care, hospitals develop float pools of hospital units and train nurses to be able to work in multiple units (termed cross-training) in response to potential nurse shortages. Methodology/resul...
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作者：Shalpegin, Timofey; Browning, Tyson R.; Kumar, Ajay
作者单位：Prince Mohammed Bin Salman College of Business & Entrepreneurship; Texas Christian University; emlyon business school
摘要：Problem definition: This OM Forum article explores the barriers hindering the implementation of diversity, equity, and inclusion (DEI) programs in supply chains by analyzing the DEI performance of publicly traded and privately held companies. Whereas the importance of DEI in supply chain management is widely acknowledged, publicly traded and privately held companies exhibit a notable gap in achieving DEI goals. Methodology/results: This article explores the factors that enabled publicly traded...
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作者：Tang, Jingwen; Qi, Zhengling; Fang, Ethan; Shi, Cong
作者单位：University of Miami; George Washington University; Duke University
摘要：Problem definition: We study a feature-based pricing problem with demand censoring in an offline, data-driven setting. In this problem, a firm is endowed with a finite amount of inventory and faces a random demand that is dependent on the offered price and the features (from products, customers, or both). Any unsatisfied demand that exceeds the inventory level is lost and unobservable. The firm does not know the demand function but has access to an offline data set consisting of quadruplets of...
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作者：Harsha, Pavithra; Jagmohan, Ashish; Kalagnanam, Jayant; Quanz, Brian; Singhvi, Divya
作者单位：International Business Machines (IBM); IBM USA; New York University
摘要：Problem definition: In this paper, we present a reinforcement learning (RL)based framework for optimizing long-term discounted reward problems with large combinatorial action space and state dependent constraints. These characteristics are common to many operations management problems, for example, network inventory replenishment, where managers have to deal with uncertain demand, lost sales, and capacity constraints that results in more complex feasible action spaces. Our proposed programmabl...
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作者：Sharma, Siddhartha; Telang, Rahul; Zentner, Alejandro
作者单位：Indiana University Bloomington; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Carnegie Mellon University; University of Texas System; University of Texas Dallas
摘要：Problem definition: The rise of digital channels has led to significant media market transformations. This paper studies whether and how digitization, sparked by the launch of Amazon Kindle in late 2007, affected print book sales. Methodology/results: To estimate the impact, we exploit the quasiexperimental variation in the popularity of digital books across different genres or subgenres. We employ difference-in-differences and other identification strategies, and we use print sales data on a ...
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作者：Ahuja, Vishal; Alan, Yasin; Arikan, Mazhar
作者单位：Southern Methodist University; Vanderbilt University; University of Kansas
摘要：Problem definition: We study the impact of an airline's route-level decisions on the efficiency and resilience of its operations. Methodology/results: Our study uses a proprietary passenger-level data set provided by Southwest Airlines and takes advantage of a regulatory change, the Wright Amendment repeal. The Wright Amendment restricted nonstop service between Dallas Love Field Airport (DAL) and most major destinations. Its repeal led to significant changes in Southwest's service offerings a...
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作者：Deshmane, Abhishek; Barriola, Xabier
作者单位：University System of Georgia; Georgia Institute of Technology; Tilburg University
摘要：Problem definition: Short video format platforms like NetEase and TikTok are attention economies that host user-generated content, in the form of combined video and audio elements, and operate on principles of network virality. This study explores user content creation strategies by focusing on decisions around content release frequency and the incorporation of adopted content in newly generated creations. Methodology/results: We theoretically explore the role of the following three mechanisms...
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作者：Chen, Yang; Kirshner, Samuel N.; Ovchinnikov, Anton; Andiappan, Meena; Jenkin, Tracy
作者单位：Western University (University of Western Ontario); University of New South Wales Sydney; Queens University - Canada; INSEAD Business School; McMaster University; University of Toronto; Vector Institute for Artificial Intelligence
摘要：Problem definition: Large language models (LLMs) are being increasingly leveraged in business and consumer decision-making processes. Because LLMs learn from human data and feedback, which can be biased, determining whether LLMs exhibit human-like behavioral decision biases (e.g., neglect, risk aversion, confirmation bias, etc.) is crucial prior to implementing LLMs into decision-making contexts and workflows. To understand this, we examine 18 common human biases that are important in operatio...
