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• Exploding the myth: Do all quality management practices contribute to superior quality performance? AI翻译
  作者：Dow, D; Samson, D; Ford, S
  作者单位：University of Melbourne; University of Melbourne; University of Melbourne
  摘要：In his landmark article on total quality management, Powell (1995) lamented the lack of large scale studies investigating quality management practices and performance. This study begins to fill that void using a large, random sample of manufacturing sires. The results show that quality practices can be categorized into nine dimensions. However, not all of them contribute to superior quality outcomes. Employee commitment, shared vision, and customer focus combine to yield a positive correlation...