作者：Hayes, RH
作者单位：Harvard University
摘要：A growing number of sophisticated observers are coming to believe that the forces driving the so-called New Economy are fundamentally reshaping world industry. Moreover, the combination of fast growth and the excitement associated with leading edge technologies has made New Economy companies magnets for management talent-and particularly for the ambitious young people who attend our management programs. Are we providing these potential managers with a good foundation for managing operations in...
作者：Heim, GR; Sinha, KK
作者单位：Boston College; University of Minnesota System; University of Minnesota Twin Cities
摘要：We developed a taxonomy of service processes in electronic retailing using data from 255 electronic food retailers. The taxonomy is comprised of eight service process configurations. Analysis of publicly available data on on-line customer ratings for 52 retailers in the study sample shows that the ordering of the configurations in the taxonomy on a continuum of low to high flexibility is associated positively with (i) customer satisfaction with web site aesthetics, web site navigation, product...
作者：Parker, GG; Anderson, EG Jr
作者单位：Tulane University; University of Texas System; University of Texas Austin
摘要：Using case study data, we describe how a large personal computer manufacturer changed its supply-chain management strategy after outsourcing the majority of its design and manufacturing activities to a network of focused suppliers. To cope with this new structure, the firm created highly skilled generalists, supply-chain integrators, who coordinate product development, marketing, production, and logistics from product concept to delivery across firm boundaries. We particularly focus on the ski...
