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作者：Napoleon, K; Gaimon, C
作者单位：University System of Georgia; University of Georgia; University System of Georgia; Georgia Institute of Technology
摘要：Information technology has profoundly impacted the operations of firms in the service industry and service environments within manufacturing. Two models are introduced that establish a conceptual framework linking firm profit to attributes of the IT-worker system. The framework considers the impact of IT capabilities (such as functionality and ease-of-use) and worker skill as drivers of output volume and quality. The framework contrasts attributes of the IT-worker systems when services are mas...
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作者：Tsikriktsis, N; Lanzolla, G; Frohlich, M
作者单位：University of London; London Business School; Boston University
摘要：This paper investigates empirically antecedents of the adoption of web-based processes (e-processes) by service providers. We examine whether rational efficiency (expressed by expected performance benefits and access to new markets), the bandwagon effect (expressed by external pressure), and barriers (both internal and customer related) influence Internet use for transactions (e-transactions) and/or to extend the relationships between service providers and their customers (e-CRM). The findings...
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作者：Johnson, DJ; Wemmerlov, U
作者单位：Iowa State University; University of Wisconsin System; University of Wisconsin Madison
摘要：There is little understanding as to why firms have various degrees of cell usage. The intent of this study was to identify factors that had arrested continued implementation of cells at surveyed manufacturing plants. We found no dominant factor that had prevented the firms from continued cellularization. However, by sub-dividing the plants into those with low and high degrees of direct labor hours spent in cells, short and long experience with cells, and those with and without plans for furthe...
