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作者：Dixon, Michael J.; Thompson, Gary M.
作者单位：Western University (University of Western Ontario); Cornell University
摘要：Past researchers have found evidence that customers consider the sequence of event utility when evaluating past and future service experiences. Specifically, the evidence confirms that the placement of a peak event, the utility of the last event, and the slope of event utility over time all affect customer behavior and perception. We formulate an optimization problem with a focus on optimizing schedule sequence characteristics in order to maximize customer experiences. We discuss possible cont...
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作者：Bensoussan, Alain; Cakanyildirim, Metin; Li, Meng; Sethi, Suresh P.
作者单位：University of Texas System; University of Texas Dallas; City University of Hong Kong; University of Texas System; University of Texas Dallas; University of Massachusetts System; University Massachusetts Dartmouth
摘要：Inventory inaccuracy is common in many businesses. While retailers employ cash registers to enter incoming orders and outgoing sales, inaccuracy arises because they do not record invisible demand such as spoilage, damage, pilferage, or returns. This setting results in incomplete inventory and demand information. An important inventory control problem therefore is to maximize the total expected discounted profit under this setting. Allowing for dependence between demand and invisible demand, we...
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作者：Xia, Hao; Dawande, Milind; Mookerjee, Vijay
作者单位：Harbin Institute of Technology; University of Texas System; University of Texas Dallas
摘要：The construction of a software system requires not only individual coding effort from team members to realize the various functionalities, but also adequate team coordination to integrate the developed code into a consistent, efficient, and bug-free system. On the one hand, continuous coding without adequate coordination can cause serious system inconsistencies and faults that may subsequently require significant corrective effort. On the other hand, frequent integrations can be disruptive to ...
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作者：Chaturvedi, Aadhaar; Martinez-de-Albeniz, Victor
作者单位：University of Namur; University of Navarra; IESE Business School
摘要：Firms mitigate uncertainty in demand and supply by carrying safety stock, planning for excess capacity and diversifying supply sources. In this study, we provide a framework to jointly optimize these three levers in a periodic review infinite horizon setting, and in particular we examine how one can reduce inventory and capacity investments through proper diversification strategies. Observing that a modified base-stock inventory policy is optimal, we find that the capacity-diversification prob...
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作者：Liu, Nan
作者单位：Columbia University
摘要：Observing that patients with longer appointment delays tend to have higher no-show rates, many providers place a limit on how far into the future that an appointment can be scheduled. This article studies how the choice of appointment scheduling window affects a provider's operational efficiency. We use a single server queue to model the registered appointments in a provider's work schedule, and the capacity of the queue serves as a proxy of the size of the appointment window. The provider cho...
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作者：Gralla, Erica; Goentzel, Jarrod; Fine, Charles
作者单位：George Washington University; Massachusetts Institute of Technology (MIT); Massachusetts Institute of Technology (MIT)
摘要：When dealing with urgent, ill-defined problems, such as rapidly evolving emergency situations, operations managers have little time for problem formulation or solution. While the mechanisms by which humans formulate and solve problems have been described, mechanisms for rapid, concurrent formulating and solving are not well understood. This study investigates these mechanisms through a field study of transportation planning in a humanitarian response setting. The findings show that the problem...
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作者：Chuang, Howard Hao-Chun; Oliva, Rogelio; Perdikaki, Olga
作者单位：National Chengchi University; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：Staffing decisions are crucial for retailers since staffing levels affect store performance and labor-related expenses constitute one of the largest components of retailers' operating costs. With the goal of improving staffing decisions and store performance, we develop a labor-planning framework using proprietary data from an apparel retail chain. First, we propose a sales response function based on labor adequacy (the labor to traffic ratio) that exhibits variable elasticity of substitution ...
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作者：Courty, Pascal; Nasiry, Javad
作者单位：University of Victoria; Hong Kong University of Science & Technology
摘要：Buying frenzies caused by a firm's intentional undersupplying of a new product are frequently evident in several industries including electronics (cell phones, video games), luxury automobiles, and fashion goods. We develop a dynamic model of buying frenzies that incorporates the firm's manufacturing and sale of a product over time and characterizes the conditions under which inducing such frenzies is an optimal strategy. We find that buying frenzies occur when customers are sufficiently uncer...
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作者：Park, John; Kazaz, Burak; Webster, Scott
作者单位：Syracuse University; Arizona State University; Arizona State University-Tempe
摘要：Pricing below cost is often classified as dumping in international trade and as predatory pricing in local markets. It is legally prohibited from practice because of earlier findings that it leads to predatory behavior by either eliminating competition or stealing market share. This study shows that a stochastic exchange rate can create incentives for a profit-minded monopoly firm to set price below marginal cost. Our result departs from earlier findings because the optimal pricing decision is...
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作者：Chen, M.; Chen, Z. -L.
