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作者：Xu, Yuqian; Pinedo, Michael; Xue, Mei
作者单位：New York University; Boston College
摘要：We present a framework to describe and analyze operational risk in financial services from an operations management perspective, focusing in particular on process design, process management, and human behavior aspects. The financial services industry differs from other service industries in ways that affect the nature of the operational risks it is subject to. In recent decades, many books and papers have focused on operational risk in financial services; however, this literature has focused m...
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作者：Honhon, Dorothee; Pan, Xiajun Amy
作者单位：University of Texas System; University of Texas Dallas; State University System of Florida; University of Florida
摘要：We consider a firm managing a category of vertically differentiated goods, that is, products which differ with respect to an attribute for which all consumers prefer more to less. The goods can be sold individually, in which case they are referred to as components, or in bundles. The firm chooses the assortment of components and bundles and their selling prices to maximize profit. We show that each bundling strategy (pure components, pure bundling or mixed bundling) can be optimal and obtain c...
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作者：Dixon, Michael J.; Victorino, Liana; Kwortnik, Robert J.; Verma, Rohit
作者单位：Western University (University of Western Ontario); University of Victoria; Cornell University; Cornell University
摘要：The most salient or peak aspect of a service experience often defines customer perceptions of the service. Across two studies, using the same novel form of a scenario-based experiment, we investigate the design of peak events in a service sequence by testing how anticipated and surprised peaks influence customer perceptions. Study 1 captures the immediate reactions of participants and Study 2 surveys participants a week later. In both studies, we find a main effect for the temporal peak placem...
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作者：Liu, Yipeng; Guo, Hong; Nault, Barrie R.
作者单位：Northern Illinois University; University of Notre Dame; University of Calgary
摘要：We analyze trade-offs in the organization of public safety networks when network assets are distributed across districts and a district values network assets in its own and other districts. Comparing centralized, decentralized, and mixed organization forms, we capture two critical properties: interoperability among distributed technology-based network assets and the ability of districts to opt-in or opt-out of the centralized form. We model the provision of public safety networks, where networ...
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作者：Hao, Lin; Guo, Hong; Easley, Robert F.
作者单位：University of Notre Dame
摘要：Unlike advertising in traditional media, a mobile platform's in-app advertising market exhibits two unique features-split structure of the mobile platform with a platform owner and an app developer jointly provisioning in-app advertising, and agency pricing for app sales. We develop a two-sided market model to analyze the role of these two unique features in determining the platform owner's optimal advertising revenue-sharing contract. Our results reveal an interesting N-shaped dynamic regardi...
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作者：Yan, X.; Chao, X.; Lu, Y.; Zhou, S. X.
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作者：Tan, Yinliang (Ricky); Paul, Anand A.; Deng, Qi; Wei, Lai
作者单位：Tulane University; State University System of Florida; University of Florida; Shanghai University of Finance & Economics; Shanghai Jiao Tong University
摘要：Service level agreements (SLAs) are widely adopted performance-based contracts in operations management practice, and fill rate is the most common performance metric among all the measurements in SLAs. Traditional procedures characterizing the order-up-to level satisfying a specified fill rate implicitly assume an infinite performance review horizon. However, in practice, inventory managers are liable to maintain and report fill rates over a finite performance review horizon. This horizon disc...
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作者：Gupta, Shivam; Dawande, Milind; Janakiraman, Ganesh; Sarkar, Ashutosh
作者单位：Texas State University System; Texas State University San Marcos; University of Texas System; University of Texas Dallas; Indian Institute of Management (IIM System); Indian Institute of Management Kozhikode
摘要：Among the various governmental schemes that support agriculture, support prices have been adopted by many developing countries. A support price for an agricultural crop is a guaranteed price at which a governmental entity agrees to purchase that crop from farmers. Despite this surety, a surprising practice of distressed selling has been widely observed in practice: Farmers sell a significant portion of their crops to outside agents at prices much lower than the support price. We build a tracta...
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作者：Gao, Long; Yang, Nan; Zhang, Renyu; Luo, Ting
作者单位：University of California System; University of California Riverside; University of Miami; New York University; NYU Shanghai; California State University System; California State University Fullerton
摘要：We examine the critical role of advance supply signalssuch as suppliers' financial health and production viabilityin dynamic supply risk management. The firm operates an inventory system with multiple demand classes and multiple suppliers. The sales are discretionary and the suppliers are susceptible to both systematic and operational risks. We develop a hierarchical Markov model that captures the essential features of advance supply signals, and integrate it with procurement and selling decis...
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作者：Park, John H.; Kazaz, Burak; Webster, Scott
作者单位：Pepperdine University; Syracuse University; Arizona State University; Arizona State University-Tempe
摘要：This study examines how a firm can mitigate global economic risk through production hedging, defined as producing less than the total demand. We investigate a firm's production planning, pricing, and financial hedging decisions under exchange rate and demand uncertainty with the objective of maximizing expected profit while complying with a value-at-risk (VaR) constraint that limits the firm's losses in amount and probability. The study makes three contributions. First, we show that production...
