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作者：Shunko, Masha; Yunes, Tallys; Fenu, Giulio; Scheller-Wolf, Alan; Tardif, Valerie; Tayur, Sridhar
作者单位：University of Washington; University of Washington Seattle; University of Miami; Caterpillar Inc; Carnegie Mellon University
摘要：We develop a three-step methodology to restructure a product line by quantifying the restructuring's likely effects on revenues and costs: (i) Constructing migration lists to capture customer preferences and willingness to substitute; (ii) Explicitly capturing the (positive and negative) cost of complexity across different functional areas, using statistical analysis of cost data; and (iii) Integrating these tools within a mathematical optimization program to produce a final product line, inco...
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作者：Ellis, Scott C.; Rao, Shashank; Raju, Dheeraj; Goldsby, Thomas J.
作者单位：University System of Georgia; Georgia Southern University; Auburn University System; Auburn University; University of Alabama System; University of Alabama Birmingham; University System of Ohio; Ohio State University
摘要：Despite the promise that the technology offers, RFID adoption continues to lag behind initial projections. Industry studies intimate that, in part, this lag is attributable to the RFID performance gap - the difference between desired RFID tag read-rates and those experienced in the field. To explore this phenomena, we employ a mixed research methodology involving intensive case studies of three major retailers as well as large-scale laboratory and field data collection and analysis. Our case s...
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作者：Do, Hung T.; Shunko, Masha; Lucas, Marilyn T.; Novak, David C.
作者单位：University of Vermont; University of Washington; University of Washington Seattle
摘要：Recent studies have shown that the processing speed of employees in service-based queueing systems is impacted by various behavioral factors. However, there is limited analytical work to investigate how these behavioral factors affect the overall performance of different queueing system designs. In this study, we focus on the response of human servers to the design and congestion level of the queueing system in which they operate. Specifically, we incorporate two behavioral factors into multi-...
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作者：Avgerinos, Emmanouil; Gokpinar, Bilal
作者单位：IE University; University of London; University College London
摘要：In a wide range of professional service firms, individuals perform a variety of tasks which are highly cognitive and knowledge intensive yet repetitive in nature, providing significant opportunities for learning. In addition, individuals in such environments tend to enjoy considerable discretion in managing when and how they perform their tasks. In light of these observations, we investigate task allocation and timing strategies that may enhance or inhibit learning and productivity for profess...
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作者：Chen, Chun-Miin (Jimmy); Thomas, Douglas J.
作者单位：Bucknell University; University of Virginia
摘要：Retailers often use service-level agreements (SLAs) to evaluate their supplier's performance. Based on an examination of 70 SLAs from practice, we conclude that in terms of evaluating fill rate, these SLAs vary in at least three key dimensions: (i) Supplier performance can be evaluated for each demand request or over some longer horizon, (ii) the acceptable fill rate can be 100% or something less than 100%, and (iii) the non-compliance charge can be a flat fee, a per-unit-short fee, or both. F...
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作者：Yan, Lu (Lucy)
作者单位：Indiana University System; IU Kelley School of Business; Indiana University Bloomington
摘要：The United States has the highest rate of obesity in the world. To help address this problem, social support is gaining credibility as a powerful tool to facilitate weight loss because it can affect people's behavior. Although social support has long been recognized for its effectiveness in promoting health, we argue, in this study, that social support may not always lead to good outcomes. Specifically, we differentiate between support providers and support seekers, and examine whether providi...
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作者：Kouvelis, Panos; Xiao, Yixuan; Yang, Nan
作者单位：Washington University (WUSTL); City University of Hong Kong; University of Miami
摘要：We study the price competition among multiple branded drug manufacturers when their drugs are distributed through a common pharmacy benefit manager (PBM). The PBM develops a drug benefit plan for its clients, which includes a formulary list that specifies the copayment for each branded drug, and a list of prices to be charged to the clients for each of the branded and generic drugs. Client organizations decide whether to contract with the PBM and pay the majority of drug costs, while the plan ...
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作者：Liang, Chao; Cakanyildirim, Metin; Sethi, Suresh P.
作者单位：University of Texas System; University of Texas Dallas
摘要：We study a monopolistic firm which introduces two product versions sequentially in two periods. We analyze and compare the firm's decisions on the innovation level of the new version, the production quantities and prices of both versions, and the associated profit in four settings: when the customers are myopic or strategic in period 1 and whether the leftover inventory of the old version is phased out from the market (single rollover strategy) or is sold in the market (dual rollover strategy)...
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作者：Fan, James; Kwasnica, Anthony M.; Thomas, Douglas J.
作者单位：Johns Hopkins University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; University of Virginia
摘要：We experimentally investigate horizontal coordination between suppliers where group output is limited by the lowest-performing member and groups are formed endogenously. All participants first choose between one of two groups, where one group has an entry fee. Participants then simultaneously make capacity choices, and the minimum choice within each group dictates profits for group members. Allowing participants to select their group, thereby indirectly determining the group size, has strong i...
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作者：Sila, Ismail
作者单位：Near East University
摘要：The objectives of this study are to test the relationships among total quality management (TQM) practices, corporate social performance (CSP), and financial and market performance (FMP); and to determine the moderating effects of two contextual factors-country and sector-on these relationships through the lenses of several theories, including stakeholder theory, integrative social contracts theory (ISCT), and legitimacy theory. Using data from the various sectors of the economies of two develo...
