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作者：Wei, Xiahua; Zhu, Kevin Xiaoguo
作者单位：University of Washington; University of Washington Bothell; University of California System; University of California San Diego
摘要：We study the impact of customer information portability on market competition in customer-centric, technology-intensive service industries. By allowing customer information to be transferrable among service providers, portability in theory may help reduce switching costs and promote competition. Yet the actual consequences are unclear. To investigate this issue, we focus on the global wireless industry, and examine the impact of mobile number portability (MNP) policy. We construct a duopoly mo...
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作者：Nazerzadeh, Hamid; Randhawa, Ramandeep S.
作者单位：University of Southern California
摘要：We analyze a service firm that caters to price and delay-sensitive customers who are differentiated on both their value for the service and the cost of waiting. There is a continuum of customer types in our setting and we model each customer's cost of waiting to be linear in the delay incurred with a multiplier that is an increasing linear or sub-linear function of the customer's value for the service. Using a large system approach, we characterize the firm's revenue maximizing menu of price a...
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作者：Chiu, Chun-Hung; Choi, Tsan-Ming; Dai, Xin; Shen, Bin; Zheng, Jin-Hui
作者单位：Sun Yat Sen University; Hong Kong Polytechnic University; Sun Yat Sen University; Donghua University
摘要：Optimizing advertising budget allocation in the luxury fashion industry is an important problem. In this study, motivated by real-world practices, we consider a luxury fashion firm serving a conspicuous market consisting of two groups of consumers who influence one another. We investigate the optimal customer portfolios and budget allocation problem using the mean-variance (MV) framework. Under the basic model in which all budget must be spent, we identify different scenarios and propose an al...
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作者：Hwang, Woonam; Bakshi, Nitin; DeMiguel, Victor
作者单位：Hautes Etudes Commerciales (HEC) Paris; Utah System of Higher Education; University of Utah; University of London; London Business School
摘要：Firms can enhance the reliability of their supply through process improvement and overproduction. In decentralized supply chains, however, these mitigating actions may be the supplier's responsibility yet are often not contractible. We show that wholesale price contracts, despite their simplicity, can perform well in inducing reliable supply, and we identify when and why they perform well. This could explain the widespread use of wholesale price contracts in business settings with unreliable s...
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作者：Ren, Hang; Huang, Tingliang; Arifoglu, Kenan
作者单位：George Mason University; Boston College; University of London; University College London
摘要：We consider service systems where customers do not know the distribution of uncertain service quality and cannot estimate it fully rationally. Instead, they form their beliefs by taking the average of several anecdotes, the size of which measures their level of bounded rationality. We characterize the customers' joining behavior and the service provider's pricing, quality control, and information disclosure decisions. Bounded rationality induces customers to form different estimates of the ser...
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作者：Zeng, Yinlian; Zhang, Lianmin; Cai, Xiaoqiang; Li, Jun
作者单位：Chinese University of Hong Kong; Nanjing University; Shenzhen Research Institute of Big Data; Southwest Jiaotong University
摘要：We study the problem where independent operators of queueing systems cooperate to generate a win-win solution through capacity transfer among each other. We consider two types of costs: the congestion cost in the queueing system and the capacity transfer cost, and two types of queueing systems: M/M/1 and M/M/s. Service rates are considered to be capacities in M/M/1 and are assumed to be continuous, while numbers of servers are capacities in M/M/s. For the capacity transfer problem in M/M/1, we...
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作者：Shalpegin, Timofey; Sommer, Svenja; Wan, Zhixi
作者单位：University of Auckland; Hautes Etudes Commerciales (HEC) Paris; University of Oregon
摘要：Prototyping allows firms to evaluate the technical feasibility of alternative product designs and to better estimate their costs. We study a collaborative prototyping scenario in which a manufacturer involves a supplier in the prototyping process by letting the supplier make detailed design choices for critical components and provide prototypes for testing. While the supplier can obtain private information about the costs, the manufacturer uses target costing to gain control over the design ch...
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作者：Lu, Lauren Xiaoyuan; Lu, Susan Feng
作者单位：University of North Carolina; University of North Carolina Chapel Hill; Purdue University System; Purdue University
摘要：We empirically investigate the pattern of where heart attack patients are transferred between hospitals. Using 2011 Florida State Emergency Department and Inpatient Databases, we demonstrate the relative importance of three key factors in determining transfer destinations: (1) the distance between sending and receiving hospitals, (2) publicly reported quality measures of receiving hospitals, and (3) the relationship between sending and receiving hospitals as indicated by whether they are affil...
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作者：Tian, Lin; Vakharia, Asoo J.; Tan, Yinliang (Ricky); Xu, Yifan
作者单位：Fudan University; State University System of Florida; University of Florida; Tulane University
摘要：Traditionally, online retailers have acted as product resellers. Recently, these retailers have also started to serve as online marketplaces by providing a platform to directly connect sellers with buyers. Over and above re-shaping the traditional e-commerce market, conventional wisdom suggests that this new format will mitigate the double-marginalization effect and benefit both the intermediary and suppliers through a revenue sharing scheme. However, we find that upstream competition between ...
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作者：Geng, Xianjun; Tan, Yinliang (Ricky); Wei, Lai
作者单位：University of Texas System; University of Texas Dallas; Tulane University; Shanghai Jiao Tong University
摘要：With the rise of the Internet economy, an increasing number of firms are offering their core products through online platforms, but retail add-ons directly to consumers. Meanwhile, many online platforms have also started adopting the agency (model) contract, where the upstream firms decide the retail prices of products while the downstream platforms take a predetermined cut from each sale. This study examines the interaction between an upstream firm's add-on strategy and a downstream online pl...
