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作者：Ye, Yusen; Jiao, Wen; Yan, Hong
作者单位：Sichuan University; Sichuan University; Loughborough University; Hong Kong Polytechnic University
摘要：In response to highly unpredictable sudden-onset natural disasters, efficient and effective management of disaster relief inventory (DRI) is essential. This study proposes a simple framework based on three fundamental DRI-related decision themes, which are (1) who respond to DRI calling, (2) where to locate DRI, and (3) how to control DRI, aiming at identifying the research gaps between the realities' calling and the literature's consideration with a focus on DRI management. We review relevant...
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作者：Tan, Tom F.; Staats, Bradley R.
作者单位：Southern Methodist University; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina School of Medicine
摘要：We first theoretically identify the factors that may impact individuals' routing decisions before empirically examining a large operational dataset in a casual restaurant setting. Analytical models have identified various routing algorithms for service operations management. Although each model may offer advantages over others, they all make a key assumption - decision makers will actually follow the algorithms, if implemented. However, in many settings routing is not done by a computer that i...
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作者：Hao, Zhaowei; He, Long; Hu, Zhenyu; Jiang, Jun
作者单位：Dongbei University of Finance & Economics; National University of Singapore; National University of Singapore; National University of Singapore; National University of Singapore
摘要：Motivated by a leading taxi operator in Singapore, we consider the idle vehicle pre-allocation problem with uncertain demands and other uncertain covariate information such as weather. In this problem, the operator, upon observing its distribution of idle vehicles, proactively allocates the idle vehicles to serve future uncertain demands. With perfect information of demand distribution, the problem can be formulated as a stochastic transportation problem. Yet, the non-stationarity and spatial ...
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作者：Song, Peijian; Wang, Quansheng; Liu, Hefu; Li, Qi
作者单位：Nanjing University; Chinese Academy of Sciences; University of Science & Technology of China, CAS; Zhejiang Gongshang University
摘要：The buy-online-and-pickup-in-store (BOPS) service has been widely treated by retailers as an important omni-channel initiative. However, few studies have attempted to quantify the impact of BOPS usage on subsequent purchase behaviors or examine the critical roles of offline stores in the value generation of BOPS. Thus, through 25,724 BOPS instances used by 16,202 unique customers via a hybrid retailer, this study investigated the impact of customers' BOPS usage on their online and offline purc...
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作者：Madiedo, Juan Pablo; Chandrasekaran, Aravind; Salvador, Fabrizio
作者单位：Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; University System of Ohio; Ohio State University; IE University
摘要：Learning by doing is a fundamental driver of productivity among knowledge workers. As workers accumulate experience working on certain types of tasks (i.e., they become specialized), they also develop proficiency in executing these tasks. However, previous research suggests that organizations may struggle to leverage the knowledge workers accrue through specialization because specialized workers tend to lose interest and reduce effort during task execution. This study investigates how organiza...
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作者：Agrawal, Anupam; Mukherjee, Ujjal; Muthulingam, Suresh
作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; University of Illinois System; University of Illinois Urbana-Champaign; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：In the automotive industry, when firms develop quality knowledge at their suppliers to address quality issues, some of the knowledge can spill over to other firms that use the same suppliers. We investigate how organizational forgetting affects such quality gains obtained from spillover. We analyze the quality data of 191 suppliers who supply similar products to two distinct businesses: a car and a commercial vehicle manufacturer. A latent class analysis identifies that the spillover of qualit...
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作者：Li, Zhuoxin; Duan, Jason A.; Ransbotham, Sam
作者单位：Boston College; University of Texas System; University of Texas Austin
摘要：Crowdfunding, a peer-to-peer fundraising mechanism, solicits capital from individual backers to support entrepreneurial projects. Entrepreneurs set a funding target and deadline; the project will be funded only if it reaches this funding target by the deadline. Backers individually decide whether to contribute, but their total contributions collectively determine whether the project will be successfully funded. This study models the dynamics of backers' contributions in the presence of success...
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作者：Guo, Pengfei; Liu, Fang; Wang, Yulan
作者单位：Hong Kong Polytechnic University; Nanyang Technological University
摘要：We study a two-stage decision problem, namely, the allocation and deployment of reserved inventories (RIs) in a supply network with random demand surges. The demand surge follows a time-dependent stochastic process and our objective is to minimize the expected total unmet demand in the presence of positive transshipment lead times. We first solve the optimal deployment problem given that the demand surges have occurred at some locations. We show that the optimal deployment policy is a nested p...
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作者：Sharma, Luv; Chandrasekaran, Aravind; Bendoly, Elliot
作者单位：University of South Carolina System; University of South Carolina Columbia; University System of Ohio; Ohio State University
摘要：This research examines the performance benefits of the Office of Patient Experience (OPX), a new administrative innovation in the health care industry. OPX is an independent structure within a hospital, having its own annual budget and full-time staff, and is responsible for improving patient experience during the hospital stay. We specifically investigate the effectiveness of OPXs in improving experiential quality (EQ), measured as the quality of interactions between hospital's caregivers and...
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作者：Mehra, Amit; Sajeesh, Sajeesh; Voleti, Sudhir
作者单位：University of Texas System; University of Texas Dallas; University of Nebraska System; University of Nebraska Lincoln; Indian School of Business (ISB)
摘要：The existence of reference price effects in consumer decision making is well documented in prior research, but few studies focus on its implications for firms' strategic behavior. Using a competitive model, we address this gap by examining how firms' product positioning and pricing strategies in a non-durable goods market (where consumers repeatedly purchase products from the category) are affected compared with a benchmark situation in which reference price effects are not pertinent. In a mod...
