2022

最新文章

• Examining service triad operations: Formation, functioning, and feedback exchanges AI翻译
  作者：Suurmond, Robert; Menor, Larry J.; Wynstra, Finn
  作者单位：Maastricht University; Western University (University of Western Ontario); Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam
  摘要：We study service triads by examining the member-to-member exchanges underpinning service formation, functioning, and feedback. A service triad comprises two serviced customers from the supplier's standpoint and two service providers from the end user's standpoint, which can cause operational complexity and challenges. We view the service triad as an operating entity and study four information-rich cases to improve our understanding of this operational complexity. Leveraging scholarly knowledge...
• Combating copycatting from emerging market suppliers in global supply chains AI翻译
  作者：Pun, Hubert; Hou, Pengwen
  作者单位：Western University (University of Western Ontario); Tianjin University of Finance & Economics
  摘要：We examine how different strategies can be used to protect global manufacturers from the prevalent issue of supplier copycatting in emerging markets. In particular, using a game-theoretical model, we consider a manufacturer that sells a product to an emerging market, which requires the completion of multiple tasks. The manufacturer can perform any of these tasks in-house or outsource any of them to an emerging market supplier. The former approach carries a higher cost, while the latter puts th...
• A study about return policies in the presence of consumer social learning AI翻译
  作者：Liu, Bingsheng; Zhu, Wenwen; Shen, Yinghua; Chen, Yuan; Wang, Tao; Chen, Fengwen; Liu, Maggie Wenjing; Zhou, Shi-Hao
  作者单位：Tianjin University; Chongqing University; Chongqing University; Tsinghua University
  摘要：Sellers are conventionally generous with their return policies for valuation-uncertain products, such as experience products and new products. However, with the development of online review platforms, an increasing number of consumers are engaging in social learning by referring to others' reviews to reduce valuation uncertainty. In this study, we investigate how social learning interacts with sellers' return policies. There are three main conclusions. First, when sellers have a relatively hig...
• Saving migrants' lives at sea: Improving search and rescue operations AI翻译
  作者：Kosmas, Vasileios; Acciaro, Michele; Besiou, Maria
  作者单位：Kuhne Logistics University; Copenhagen Business School
  摘要：The present study focuses on the Mediterranean Sea migration crisis and investigates the effectiveness of search and rescue (SAR) operations alongside measures to reduce the number of deaths of migrants at sea. It also describes the stakeholders involved in SAR activities. The paper first analyzes secondary data and the results of 24 in-depth interviews in order to develop an analytical framework, which is then complemented by a system dynamics model to explore the complexity and interactions ...
• Coordinated and Priority-Based Surgical Care: An Integrated Distributionally Robust Stochastic Optimization Approach AI翻译
  作者：Keyvanshokooh, Esmaeil; Kazemian, Pooyan; Fattahi, Mohammad; Van Oyen, Mark P.
  作者单位：Texas A&M University System; Texas A&M University College Station; Mays Business School; University System of Ohio; Case Western Reserve University; Northumbria University; Newcastle University - UK; University of Michigan System; University of Michigan
  摘要：We study a coordinated clinic and surgery appointment scheduling problem for in-advance scheduling of surgical patients. Our models seek to provide timely access to care by coordinating clinic and surgery appointments to ensure that patients can see a surgeon in the clinic and (if needed) schedule their surgery within a maximum wait time target based on patient classes. There are different types of uncertainty including the number of appointment requests, whether a patient requires surgery, an...
• Credit Rating Prediction Through Supply Chains: A Machine Learning Approach AI翻译
  作者：Wu, Jing; Zhang, Zhaocheng; Zhou, Sean X.
  作者单位：Chinese University of Hong Kong; University of Cambridge
  摘要：As supply chain channels physical, financial, and information flows as well as associated risks, a firm's supply chain information should be helpful in understanding and predicting its credit risks. Credit ratings, as an approximate but important measure of corporate credit risks, have been widely used by investors, creditors, and supply chain partners in their decision-making. This study studies the role of supply chain information in predicting companies' credit ratings. Using firm-level sup...
• Incentives and Stars: Competition in Innovation Contests with Participant and Submission Visibility AI翻译
  作者：Bockstedt, Jesse; Druehl, Cheryl; Mishra, Anant
  作者单位：Emory University; George Mason University; University of Minnesota System; University of Minnesota Twin Cities
  摘要：Online innovation contests in which all current and potential contestants can view the identities of participating contestants and their submissions have become a popular format. Contestants who enter such a contest earlier than other contestants must weigh the potential costs of revealing their identities and submissions against the potential benefits of improving their submissions through emerging information and early engagement. In this study, we examine how top-ranked contestants or stars...
• Impact of Competitor Store Closures on a Major Retailer AI翻译
  作者：Akturk, M. Serkan; Ketzenberg, Michael
  作者单位：Clemson University; Texas A&M University System; Texas A&M University College Station; Mays Business School
  摘要：We use a proprietary data set from a national US department store chain to investigate the impact of competitor store closures on a major retailer. The transaction level data set includes nearly 80 million transactions, corresponding to $2 billion in sales over a 25-month period. We find that store sales increase with respect to a store's proximity to closed competitor locations. More interestingly, we find that online channel sales also increase in geographic locations where competitors close...
• Differential Effects of Received Trade Credit and Provided Trade Credit on Firm Value AI翻译
  作者：Astvansh, Vivek; Jindal, Niket
  作者单位：Indiana University System; Indiana University Bloomington; Indiana University System; IU Kelley School of Business; Indiana University Bloomington; Indiana University System; Indiana University Bloomington; Indiana University System; IU Kelley School of Business; Indiana University Bloomington
  摘要：With over half a trillion dollars in trade credit flowing between firms in the United States, it is critically important for managers to understand how the trade credit that their firm receives and provides affect its value. Trade credit is a strategic investment in supply chain relationships that allows the recipient to make payment later rather than at the time of the sale. A firm provides trade credit to its downstream business customers and also receives trade credit from its upstream supp...
• Mobile App Adoption and Its Differential Impact on Consumer Shopping Behavior AI翻译
  作者：Ba, Sulin; He, Shu; Lee, Shun-Yang
  作者单位：University of Connecticut; Northeastern University
  摘要：The mobile application (app) market is one of the fastest growing markets in recent years. In this study, we investigate how app adoption changes customers' hotel booking behaviors using a dataset of around 16,000 randomly selected customers' hotel booking and stay information from one of the largest hotel chains in China. Our analyses find that customer purchase frequency and total sales increased after app adoption. Additional investigation shows that customers' search behaviors also evolved...