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作者：Yang, Jie; He, Fang; Shen, Zuo-Jun Max; Lin, Xi
作者单位：Tongji University; Tsinghua University; University of Hong Kong; University of Hong Kong; University of Michigan System; University of Michigan
摘要：This study investigates the operations of a novel service model, mobile charging, in which an e-commerce platform operator dispatches trucks equipped with charging piles to provide charging services for customers' electric vehicles with low battery levels. We model the platform-customer interaction with a Stackelberg game and explicitly characterize customers' optimal charging decisions under the platform's various service plans. In a general scenario that involves charging requests within a t...
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作者：Gao, Long; Zhang, Wei; Chen, Youhua Frank; Fei, Xinyue
作者单位：University of California System; University of California Riverside; Zhejiang University; City University of Hong Kong
摘要：Dynamic treatment regimes improve health outcomes by tailoring each treatment to a patient's evolving condition, but they also allow providers to learn and game the system over time. How should insurers pay? We study this new class of reimbursement problems, where the provider can privately learn and manipulate the progression of the patient's condition. (i) We characterize the optimal payment policy: it internalizes two intertemporal effects of each treatment, and rewards provider honesty wit...
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作者：Mahmoodian, Vahid; Charkhgard, Hadi; Dayarian, Iman
作者单位：State University System of Florida; University of South Florida; University of Alabama System; University of Alabama Tuscaloosa
摘要：In the private logistics service sector, considerations of fairness among service agents are relatively new but are gaining importance due to public and governmental pressures to improve equity in workload allocation among internal stakeholders, such as the service personnel. Fairness becomes more complex in settings with a heterogeneous workforce due to inherent worker differences. In this study, we present an equitable workload allocation model for the vehicle routing problem with heterogene...
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作者：Jin, Haofeng; Wang, Lili; Liu, Yayuan; Tong, Yu
作者单位：Zhejiang University
摘要：Managerial responses, which represent firms' public replies to online reviews, are commonly employed in customer communications. Using a dataset collected from a leading mobile game app platform in China, this research examines the effect of managerial responses on the review updates of customers who receive them, that is, the direct effect of managerial responses. Platform users can update their reviews, and complete records of review updates are observable, which allows us to utilize variati...
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作者：Zhang, Lin; Shao, Zhen; Benitez, Jose
作者单位：Northwestern Polytechnical University; Harbin Institute of Technology; University System of Ohio; Kent State University; Kent State University Salem; Kent State University Kent
摘要：The embeddedness of digital platforms in firms to improve industrial accident prevention performance remains a challenge for safety management. A pressing question exists regarding appropriate pathways to improve firm accident prevention performance by leveraging digital platforms. Prior research focuses on individual and organizational factors to prevent industrial accidents while ignoring information technology (IT) from a holistic perspective. Following a socio-technical lens, this study fi...
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作者：Jiang, Baojun; Zhang, Jiahua; Xu, Yifan
作者单位：Washington University (WUSTL); Dongbei University of Finance & Economics; Fudan University
摘要：A firm often has multiple sourcing options for its product. Some suppliers may have longer lead times but offer lower prices, whereas reliable suppliers with quick-response capabilities may have higher prices. Purchasing from a cheaper, less reliable supplier can help a firm lower its inventory cost but will expose itself to potential risks. This paper analyzes a supply chain in which a manufacturer can source from a cheaper, less reliable supplier with a long lead time and/or a reliable quick...
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作者：Wang, Jue
作者单位：Queens University - Canada
摘要：A common strategy of extending the lifetime of an aging system is to reduce its workload below the normal operating level, a practice known as derating. While derating can slow the deterioration process, it often comes at the expense of reduced performance. Thus, derating involves a trade-off between performance and deterioration. Central to the optimal derating strategy is the relationship between deterioration and workload, also referred to as the pd-relationship. In practice, however, this ...
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作者：Liu, Zibo; You, Weijia; Tan, Yong
作者单位：Fudan University; Beijing Forestry University; Beijing Forestry University; University of Washington; University of Washington Seattle
摘要：The crowdfunding market has developed fast in recent years. However, the problem of information asymmetry is still an issue for both backers and fundraisers. Hence, crowdfunding platforms design various policies to reveal more project information to backers. This paper studies the impact of product sampling, a novel policy in the crowdfunding market, and provides suggestive evidence of the underlying mechanism. A product sampling campaign can be divided into three stages chronologically. In Ap...
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作者：Dong, Chuanwen; Li, Dong
作者单位：heSam Universite; ESCP Business School; Nanyang Technological University
摘要：How to decarbonize transportation, which is now, unfortunately, the largest source of carbon emissions among all sectors? The entire industry is heavily driven by economies of scale. When more freight is collected in a lane, it can be shifted to a greener transport mode (e.g., from less-than-truckload to full-truckload, and further to rail transport), and costs and emissions are saved. To support firms achieving such benefits, we develop novel supply chain contracting models that capture suppl...
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作者：Kwon, Juhee; Johnson, M. Eric
作者单位：City University of Hong Kong; Vanderbilt University
摘要：As data breaches become an increasingly common risk, they are now a matter of when rather than if. While there has been active research on breaches, much of the work has focused on the antecedents and prevention of breaches, leaving the quantitative ramifications and variations in breach impact relatively unexplored. To address this gap, our study quantifies the impact of breaches on operational performance and identifies how operational, technological, and market factors moderate the impact. ...
