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作者：Dehoratius, Nicole; Guererk, Ozgur; Honhon, Dorothee; Hyndman, Kyle
作者单位：University of Chicago; University of Cologne; University of Texas System; University of Texas Dallas
摘要：Retail store employees are increasingly being asked to pick orders from inventory. These tasks are performed under intense conditions and are often made more difficult because of high product variety and high degrees of product similarity. We conduct a real-effort task in a virtual environment where subjects must sort cubes into bins. We study task complexity by varying the degree of similarity between the cubes and task intensity by varying the arrival rate of the cube. We focus on four perfo...
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作者：Wang, Jie; Ma, Lijun; Xue, Weili; Kuo, Yong-Hong
作者单位：University of Hong Kong; Shenzhen University; Shenzhen University; Southeast University - China; University of Hong Kong
摘要：Self-service technologies (SSTs) have been widely adopted in industries that require the delivery of physical products by services, in which consumers evaluate a product for both the product value and the service value. A typical service delivery system usually involves sales agents and/or self-service technologies, for example, online services and kiosks, to serve consumers by a coproduction process. In other words, both the sales agent (or self-service machine) and the consumer should exert ...
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作者：Frazelle, Andrew E.; Rasulov, Toghrul; Wang, Shouqiang
作者单位：University of Texas System; University of Texas Dallas
摘要：Exclusivity is a key component of certain service offerings such as elite members-only social or country clubs. Indeed, such services may only appeal to customers if they limit the crowd density, that is, the maximal number of customers granted access to the service. We consider a service provider, who sets its crowd density cap in addition to its price. Customers are heterogeneous in both their willingness to pay (WTP) for the service and their density tolerance. Each customer purchases the s...
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作者：Martinez-de-Albeniz, Victor; Aparicio, Diego; Balsach, Jordi
作者单位：University of Navarra; IESE Business School
摘要：Retail stores are an essential sales channel in the economy. What makes them resilient to external shocks? We propose a conceptual framework in which resilience is determined by (a) the intrinsic stability of the customer pool that the store serves and (b) the actions the store implements to cope with external shocks. We apply our framework to study the impact of COVID-19 pandemic on thousands of fashion stores across the world, using a novel high-frequency scraping method to infer daily sales...
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作者：Cheng, Yan; Lin, Shaochong; Shen, Zuo-Jun Max
作者单位：Shanghai University of Finance & Economics; University of Hong Kong; University of Hong Kong; University of Hong Kong
摘要：Social scope group buying has emerged as an increasingly popular promotional strategy and has served as a new customer acquisition tool. In the service industry, companies use social group buying (SGB) to recruit new customers and promote full-price products. Through SGB activities, customers can trade their social capital to form buying groups, experience SGB-offered sample products, and further alleviate uncertainty regarding expensive full-price products before making a final purchase. We i...
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作者：Vessal, Sara Rezaee; Sommer, Svenja Christina
作者单位：ESSEC Business School; Hautes Etudes Commerciales (HEC) Paris
摘要：Choosing the right development team is crucial for companies. We investigate how project collaboration requirements and uncertainty levels affect the choice between specialists with higher levels of task-specific abilities and generalists with higher levels of collaboration skills. We also examine how these factors affect optimal team incentives. In addition to performance-enhancing helping, we consider another type of collaboration that has received less attention in the incentive literature:...
