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作者：Lucker, Florian; Timonina-Farkas, Anna; Seifert, Ralf W.
作者单位：Swiss Federal Institutes of Technology Domain; Ecole Polytechnique Federale de Lausanne; International Institute for Management Development (IMD)
摘要：The supply chain risk management literature differentiates between disruption risk that arises from supply disruptions to normal activities and recurrent risk that arises from problems in coordinating supply and demand in the absence of disruptions. Over the past decades, significant research has been carried out to better understand supply chain resilience, that is, the ability of a supply chain to mitigate disruptions. Supply chain efficiency, that is, the ability to mitigate recurrent risks...
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作者：Ivanov, Anton; Ghoshal, Abhijeet; Kumar, Akhil
作者单位：University of Illinois System; University of Illinois Urbana-Champaign; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：Online retail platforms are increasingly challenged by the proliferation of low-quality products, which may damage their reputation and sales. To address this problem, we propose a system architecture to proactively identify products that are likely to go out of favor. Our approach uses historical data to extract useful information from customer ratings and textual reviews. Available data are fed into a state-of-the-art deep learning sequence model to forecast future ratings. We then analyze r...
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作者：van Eekelen, Wouter J. E. C.; den Hertog, Dick; van Leeuwaarden, Johan S. H.
作者单位：University of Chicago; University of Amsterdam; Tilburg University
摘要：Consider a single server that should serve a given number of customers during a fixed period. The appointment scheduling problem (ASP) determines the schedule of planned appointments that minimizes some cost function that accounts for both the cost of idle times and the cost of waiting. When service time distributions are fully specified, the ASP presents a much-investigated computationally challenging stochastic program. When service time distributions are only partially specified, one can ap...
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作者：Dehoratius, Nicole; Guererk, Ozgur; Honhon, Dorothee; Hyndman, Kyle
作者单位：University of Chicago; University of Cologne; University of Texas System; University of Texas Dallas
摘要：Retail store employees are increasingly being asked to pick orders from inventory. These tasks are performed under intense conditions and are often made more difficult because of high product variety and high degrees of product similarity. We conduct a real-effort task in a virtual environment where subjects must sort cubes into bins. We study task complexity by varying the degree of similarity between the cubes and task intensity by varying the arrival rate of the cube. We focus on four perfo...
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作者：Fang, Sihan; Astvansh, Vivek; Tong, Siliang (Jack); Lee, Hsiao-Hui; Guo, Yue
作者单位：Shanghai Jiao Tong University; McGill University; McGill University; Indiana University System; Indiana University Bloomington; Indiana University System; Indiana University Bloomington; Nanyang Technological University; National Chengchi University; Southern University of Science & Technology
摘要：A brand manager can interpret a rival's product recall as an opportunity to preempt sales and/or signal superior quality by raising their brand's ad spending. Conversely, they may interpret the recall as a threat that may harm their brand's image and/or lead buyers to draw unfavorable comparisons between their brand and the recalling brand. This interpretation nudges the manager to suppress their brand's ad spending. The authors test the interpretations empirically in the context of 62 substit...
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作者：Vessal, Sara Rezaee; Sommer, Svenja Christina
作者单位：ESSEC Business School; Hautes Etudes Commerciales (HEC) Paris
摘要：Choosing the right development team is crucial for companies. We investigate how project collaboration requirements and uncertainty levels affect the choice between specialists with higher levels of task-specific abilities and generalists with higher levels of collaboration skills. We also examine how these factors affect optimal team incentives. In addition to performance-enhancing helping, we consider another type of collaboration that has received less attention in the incentive literature:...
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作者：Cheng, Yan; Lin, Shaochong; Shen, Zuo-Jun Max
作者单位：Shanghai University of Finance & Economics; University of Hong Kong; University of Hong Kong; University of Hong Kong
摘要：Social scope group buying has emerged as an increasingly popular promotional strategy and has served as a new customer acquisition tool. In the service industry, companies use social group buying (SGB) to recruit new customers and promote full-price products. Through SGB activities, customers can trade their social capital to form buying groups, experience SGB-offered sample products, and further alleviate uncertainty regarding expensive full-price products before making a final purchase. We i...
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作者：Secomandi, Nicola
作者单位：Rice University
摘要：Merchants use the rolling intrinsic policy to value commodity storage assets and monetize the values they attribute to these assets. A recent study ascribes to informational inconsistency two discrepancies between its partial monetization findings and the known excellent valuation performance of this method: (i) the rolling intrinsic policy can perform worse than the intrinsic policy and (ii) it appears to be far from optimal. This paper contends that this claim generally confounds information...
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作者：Wang, Jie; Ma, Lijun; Xue, Weili; Kuo, Yong-Hong
作者单位：University of Hong Kong; Shenzhen University; Shenzhen University; Southeast University - China; University of Hong Kong
摘要：Self-service technologies (SSTs) have been widely adopted in industries that require the delivery of physical products by services, in which consumers evaluate a product for both the product value and the service value. A typical service delivery system usually involves sales agents and/or self-service technologies, for example, online services and kiosks, to serve consumers by a coproduction process. In other words, both the sales agent (or self-service machine) and the consumer should exert ...
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作者：Tong, Siliang; Zhang, Yingjie; Burtch, Gordon; Lin, Zhijie
作者单位：Nanyang Technological University; Peking University; Boston University; Tsinghua University
摘要：Recent advancements in communication and social technologies have resulted in the growth of peer-to-peer (P2P) marketplaces, such as Xianyu and Poshmark. Individual sellers in these markets, most of whom are unbranded and lack credibility, often face immense challenges in building trust to facilitate P2P transactions. We consider the potential of sellers' use of social media to establish trust and drive sales. Specifically, we address whether social media use benefits the sales performance of ...
