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作者：Vandenberghe, Christian; Bentein, Kathleen; Michon, Richard; Chebat, Jean-Charles; Tremblay, Michel; Fils, Jean-Francois
作者单位：Universite de Montreal; HEC Montreal; University of Quebec; University of Quebec Montreal; Toronto Metropolitan University; Universite de Montreal; HEC Montreal; NEOMA Business School; Universite de Montreal; HEC Montreal; Universite Catholique Louvain
摘要：The authors examined the relationships between perceived organizational support, organizational commitment. commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = 133). hierarchical linear modeling analyses revealed that perceived organizational support had both a...
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作者：Lievens, Filip; Sackett, Paul R.
作者单位：Ghent University; University of Minnesota System; University of Minnesota Twin Cities
摘要：This study used principles underlying item generation theory to posit competing perspectives about which features of situational judgment tests might enhance or impede consistent measurement across repeat test administrations. This led to 3 alternate-form development approaches (random assignment, incident isomorphism, and item isomorphism). The effects of these approaches on alternate-form consistency, mean score changes, and criterion-related validity were examined in a high-stakes context (...
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作者：Stewart, Greg L.; Nandkeolyar, Amit K.
作者单位：University of Iowa
摘要：Objective performance indicators have low test-retest reliability, particularly in complex jobs. Yet, little is actually known about the reasons why objective performance indicators lack temporal stability. The authors address this issue by using data from a sample of 106 professional football players to explore how the actions of other people influence intraindividual variation in performance. Results suggest that weekly measures of performance outcome exhibit substantial variability within i...
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作者：Ilies, Remus; Wagner, David T.; Morgeson, Frederick P.
作者单位：Michigan State University; Michigan State University's Broad College of Business
摘要：To expand on the understanding of how affective states are linked within teams, the authors describe a longitudinal study examining the linkages between team members' affective states over time. In a naturalistic team performance setting, they found evidence that the average affective state of the other team members was related to an individual team member's affect over time, even after controlling for team performance. In addition, they found that these affective linkages were moderated by in...
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作者：Mitchell, Marie S.; Ambrose, Maureen L.
作者单位：University of Nebraska System; University of Nebraska Lincoln
摘要：In this study, the authors examine the relationship between abusive supervision and employee workplace deviance. The authors conceptualize abusive supervision as a type of aggression. They use work on retaliation and direct and displaced aggression as a foundation for examining employees' reactions to abusive supervision. The authors predict abusive supervision will be related to supervisor-directed deviance, organizational deviance, and interpersonal deviance. Additionally, the authors examin...
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作者：Colquitt, Jason A.; Scott, Brent A.; LePine, Jeffery A.
作者单位：State University System of Florida; University of Florida
摘要：The trust literature distinguishes trustworthiness (the ability, benevolence, and integrity of a trustee) and trust propensity (a dispositional willingness to rely on others) from trust (the intention to accept vulnerability to a trustee based on positive expectations of his or her actions). Although this distinction has clarified some confusion in the literature, it remains unclear (a) which trust antecedents have the strongest relationships with trust and (b) whether trust fully mediates the...
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作者：Ragins, Belle Rose; Singh, Romila; Cornwell, John M.
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; Loyola University New Orleans
摘要：Stigma theory was used to examine the fears underlying the disclosure of a gay identity at work. Using a national sample of 534 gay, lesbian, and bisexual employees, this study examined the antecedents that affect the degree of disclosure of a gay identity at work and, for those who had not disclosed, the factors that influence their fears about full disclosure. Employees reported less fear and more disclosure when they worked in a group that was perceived as supportive and sharing their stigm...
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作者：Schmidt, Aaron M.; DeShon, Richard P.
作者单位：University System of Ohio; University of Akron; Michigan State University
摘要：This study examined factors that influence the dynamic pursuit of multiple goals over time. As hypothesized, goal-performance discrepancies were significantly related to subsequent time allocation. Greater distance from a given goal resulted in greater time subsequently allocated to that goal. In addition, the incentives offered for goal attainment determined the relative influence of discrepancies for each goal. When the incentives for each goal were equivalent, progress toward each goal exhi...
