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作者：DeRue, D. Scott; Nahrgang, Jennifer D.; Hollenbeck, John R.; Workman, Kristina
作者单位：University of Michigan System; University of Michigan; Arizona State University; Arizona State University-Tempe; Michigan State University
摘要：We examine how structured reflection through after-event reviews (AERs) promotes experience-based leadership development and how people's prior experiences and personality attributes influence the impact of AERs on leadership development. We test our hypotheses in a time-lagged, quasi-experimental study that followed 173 research participants for 9 months and across 4 distinct developmental experiences. Findings indicate that AERs have a positive effect on leadership development, and this effe...
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作者：Netemeyer, Richard G.; Heilman, Carrie M.; Maxham, James G., III
作者单位：University of Virginia
摘要：Two constructs important to academicians and managers are the degree to which employees and customers identify with an organization, employee organizational identification (employee OI) and customer company identification (customer identification), respectively. This research examines the effects of these identification constructs and the related construct of customer perceived similarity to employees on customer spending. Via a 1-year multilevel study of 12,047 customers and 1,464 store emplo...
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作者：Lambert, Lisa Schurer; Tepper, Bennett J.; Carr, Jon C.; Holt, Daniel T.; Barelka, Alex J.
作者单位：University System of Georgia; Georgia State University; Texas Christian University; Mississippi State University; United States Department of Defense; United States Air Force; US Air Force Research Laboratory
摘要：We examined the effects of fit between leader consideration and initiating structure needed and received on employees' work-related attitudes (i.e., trust in the supervisor, job satisfaction, and affective commitment to the organization). Consistent with predictions that derive from the person environment fit research tradition, results from Study 1 suggested that deficient amounts of both leadership behaviors were associated with unfavorable attitudinal outcomes. However, while excess levels ...
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作者：Meade, Adam W.; Wright, Natalie A.
作者单位：North Carolina State University
摘要：The efficacy of tests of differential item functioning (measurement invariance) has been well established. It is clear that when properly implemented, these tests can successfully identify differentially functioning (DF) items when they exist. However, an assumption of these analyses is that the metric for different groups is linked using anchor items that are invariant. In practice, however, it is impossible to be certain which items are DF and which are invariant. This problem of anchor item...
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作者：Mathieu, John E.; Aguinis, Herman; Culpepper, Steven A.; Chen, Gilad
作者单位：University of Connecticut; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; University of Illinois System; University of Illinois Urbana-Champaign; University System of Maryland; University of Maryland College Park
摘要：Cross-level interaction effects lie at the heart of multilevel contingency and interactionism theories. Researchers have often lamented the difficulty of finding hypothesized cross-level interactions, and to date there has been no means by which the statistical power of such tests can be evaluated. We develop such a method and report results of a large-scale simulation study, verify its accuracy, and provide evidence regarding the relative importance of factors that affect the power to detect ...
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作者：Mathieu, John E.; Aguinis, Herman; Culpepper, Steven A.; Chen, Gilad
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作者：Kim, Eugene; Yoon, David J.
作者单位：University System of Georgia; Georgia Institute of Technology; University of Minnesota System; University of Minnesota Twin Cities
摘要：Drawing on the social interaction model, we examine the mediating role that the customer's display of positive emotions plays on the relationship between the employee's display of positive emotions and the employee's positive mood. We also examine the moderating role that the customer's personality traits agreeableness, extraversion, and emotional stability play on the relationship between the employee's display of positive emotions and the customer's display of positive emotions. The results ...
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作者：Hoever, Inga J.; van Knippenberg, Daan; van Ginkel, Wendy P.; Barkema, Harry G.
作者单位：Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; University of London; London School Economics & Political Science
摘要：Despite the clear importance of team creativity for organizations, the conditions that foster it are not very well understood. Even though diversity, especially diversity of perspectives and knowledge, is frequently argued to stimulate higher creativity in teams, empirical findings on this relationship remain inconsistent. We have developed a theoretical model in which the effect of a team's diversity on its creativity is moderated by the degree to which team members engage in perspective taki...
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作者：Rafaeli, Anat; Erez, Amir; Ravid, Shy; Derfler-Rozin, Rellie; Treister, Dorit Efrat; Scheyer, Ravit
作者单位：State University System of Florida; University of Florida; Technion Israel Institute of Technology; University of London; London Business School; University of Haifa
摘要：In 4 experimental studies, we show that customer verbal aggression impaired the cognitive performance of the targets of this aggression. In Study 1, customers' verbal aggression reduced recall of customers' requests. Study 2 extended these findings by showing that customer verbal aggression impaired recognition memory and working memory among employees of a cellular communication provider. In Study 3, the ability to take another's perspective attenuated the negative effects of customer verbal ...
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作者：Sitzmann, Traci; Johnson, Stefanie K.
作者单位：University of Colorado System; University of Colorado Denver
摘要：Planning plays an instrumental role in prominent self-regulation theories (e.g., action regulation, control, goal setting), yet as a scientific community we know little about how people carry out their learning plans. Using an experimental field study, we implemented a repeated-measures intervention requiring trainees to create a plan for when, where, and how much time they intended to devote to training before each of 4 online modules and examined the conditions under which the planning inter...
